Client Solutions Associate, San Francisco - Immediate Start
Client Solutions Associate responsible for matching subject matter experts with clients for interview-based research projects, managing the full project lifecycle from scoping to scheduling, tracking performance, and providing frontline insights to product and engineering teams. Requires strong communication, ownership, and problem-solving skills with 0-2 years experience.
About the job
Responsibilities
- Identify and match experts to clients for interview-based research needs, continuously communicating with clients and experts to track progress and ensure high-quality outcomes and client satisfaction.
- Manage clients’ research projects from understanding goals to recruiting and scheduling the right experts.
- Recruit experts using internal network and external channels like social media, review professional profiles, reach out to potential experts, and match them to project requirements.
- Monitor client and expert feedback on interviews to drive successful research and maintain a high-quality expert network.
- Share insights from client and expert interactions with product and engineering teams to refine the platform and improve user experience.
Requirements
- 0-2 years of professional work experience.
- Not afraid of ambitious goals.
- Great communicator.
- Optimist with a growth mindset.
- Thrives when truly owning something.
- Independent problem-solver.
Nice-to-Haves
- Prior experience working at a startup.
- Prior experience in a customer success role.
- Strong understanding of various professional industries and roles.
Compensation and Benefits
- Competitive salary and equity.
- Medical, dental, and vision coverage.
- 401(k).
- Monthly wellness and fitness stipend.
- Paid time off policy, along with company holidays.
- Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City).
- Parent-friendly policies, remote flexibility, and paid family leave.
- US-based pay range: total target compensation from $78k to $97k (base salary $72k to $88k plus uncapped performance bonus). Final compensation determined by experience and skill level.
Skills
Client Communication, Expert Matching, Project Management, Recruiting, Feedback Analysis, Cross-Functional Collaboration
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