Office HoursSan Francisco, CADec 17

Client Solutions Associate, San Francisco - Immediate Start

Matches experts to clients for interview-based research projects, manages project lifecycle from recruitment to feedback tracking, and collaborates with product/engineering teams. Requires strong communication, ownership, and 0-2 years experience in a fast-paced startup environment.

72k – 88k

HybridEntry levelCustomer Success

About the role

What you'll do

Client-Expert Connections: Identify and match experts to clients for interview-based research needs, continuously communicating with clients and experts to track progress and ensure high-quality outcomes and client satisfaction.
Project Creation & Ownership: Manage clients’ research projects from understanding goals to recruiting and scheduling experts using internal network, social media, profile reviews, outreach, and strategic matching.
Project Performance Tracking: Monitor client and expert feedback on interviews to drive successful research and maintain high-quality, engaged experts.
Cross-Functional Collaboration: Share insights from interactions to help product and engineering teams refine the platform based on frontline user experience.

What you bring

Not afraid of ambitious goals
Great communicator
Optimist with a growth mindset
Thrives when owning something
Independent problem-solver
0-2 years of professional work experience

Bonus Experience

Prior experience at a startup
Prior experience in a customer success role
Strong understanding of various professional industries and roles

Benefits + perks

Competitive salary and equity
Medical, dental, and vision coverage
401(k)
Monthly wellness and fitness stipend
Paid time off policy, along with company holidays
Annual company off-sites
Parent-friendly policies, remote flexibility, and paid family leave

Pay Transparency: US-based pay range: $72,000 – $88,000, based on seniority and relevant experience + uncapped performance-based monthly bonus

Skills

Customer SuccessExpert RecruitmentClient CommunicationProject ManagementSocial Media OutreachProfile ReviewFeedback AnalysisCross-Functional CollaborationStartup ExperienceIndustry Knowledge

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