Enterprise Account Manager

What You'll Do

• Own strategic relationships and a $5m+ book with enterprise customers, acting as the primary point of contact for executive, operational, and field stakeholders
• Partner with the CEO and VP of Sales to bring order to a new function—uncovering best practices, running experiments, and building a scalable motion for the Account Management team.
• Lead customer success and expansion efforts across multiple divisions, brands, and geographies
• Develop and execute account plans to drive adoption, utilization, and renewals
• Identify upsell and cross-sell opportunities by deeply understanding customer goals, workflows, and growth plans
• Partner with Sales, Solutions, Product, and CS to ensure seamless onboarding, deployment, and long-term success
• Lead QBRs and executive reviews showcasing ROI, performance, and growth opportunities
• Forecast renewals, track expansion pipelines, and maintain accurate account health metrics
• Serve as a trusted advisor to customers—translating PermitFlow’s platform capabilities into operational and financial value
• Provide structured customer feedback to Product and GTM teams to inform roadmap and strategy

What We're Looking For

• Mission-Driven: Energized by changing how construction gets built and bringing technology to one of the world’s largest and most complex industries
• Enterprise Account Management Pro: 8+ years of experience managing complex enterprise relationships with multi-stakeholder accounts
• Relationship Builder: Proven ability to build trust and executive alignment with senior corporate executives and field-level and regional GMs
• Thrive in Ambiguity: Excellent at navigating uncertainty with perseverance, hustle, and a bias for action.
• Strategic Operator: Skilled at navigating pilots, rollouts, and multi-brand growth within large or PE-backed platforms
• Analytical & ROI-Driven: Can quantify business impact, build executive decks, and connect value to metrics
• Builder Mentality: Excited to join a fast-scaling startup in build mode—creating the systems, processes, and culture that define our enterprise customer motion
• Construction-Tech or Adjacent SaaS Experience: Background in construction-tech, PropTech, or Field Service software a nice-to-have; familiarity with home-services contractors or builders a plus

What We Offer (Full-Time Roles Only)

• Competitive salary and meaningful equity in a high-growth company
• 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
• 401(k) savings plan
• Unlimited PTO and paid family leave
• Home office & equipment stipend
• Daily in-office lunch and dinner provided
• Commuter benefits (pre-tax transit and parking)