Channel Account Manager

Responsibilities

Client Relationship Management

• Build and maintain strong, trusting relationships with clients and customers.
• Serve as the main point of contact for client inquiries, requests, and issues.
• Conduct regular client check-ins to assess satisfaction and identify opportunities for improvement.
• Anticipate client needs and proactively offer solutions and support.

Account Planning and Strategy

• Develop strategic account plans outlining objectives, goals, and action steps for each client.
• Collaborate with sales, marketing, and product development teams to align strategies and deliver client value.
• Identify growth opportunities within existing accounts and develop strategies to maximize revenue.

Sales and Revenue Generation

• Identify upselling and cross-selling opportunities within the account base.
• Work with the sales team to pursue new business opportunities and expand the client portfolio.
• Meet or exceed sales targets and revenue goals for assigned accounts.

Problem Solving and Issue Resolution

• Address client concerns and resolve issues in a timely and satisfactory manner.
• Escalate complex issues to appropriate internal teams and follow up to ensure resolution.
• Advocate for clients within the organization by championing their needs and priorities.

Reporting and Documentation

• Maintain accurate records of client interactions, including meetings, emails, and phone calls.
• Prepare regular reports on account activity, sales performance, and client satisfaction metrics.
• Use data and analytics to identify trends, opportunities, and areas for improvement.

Requirements

• Bachelor's degree or demonstrated experience in a related field.
• Proven experience in account management, sales, or customer service.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Results-driven approach focused on customer satisfaction and revenue growth.
• Availability for occasional travel to meet clients or attend industry events.
• Willingness to work flexible hours to accommodate client needs or time zone differences.

Compensation and Benefits

• Annual base salary plus commission.
• Attractive, performance-based commission plan.
• Base salary range: R330,000–R350,000 per annum.
• On-target earnings: R478,300–R498,300 per annum.
• 15 days of holiday plus 12 public holidays annually, with an additional day after each year of service up to 20 days.
• 45-hour work week.
• Family-friendly policies, including enhanced maternity and paternity pay.
• Company training budget.
• Employee wellbeing support, including mental health first aiders and weekly yoga sessions.
• Employee referral scheme.
• Bonusly colleague reward scheme.
• Company culture events, including volunteering days and seasonal parties.
• Medical aid and gap cover.

Final compensation is determined by experience, skills, and role alignment. Actual earnings may vary based on individual performance, business results, and plan design.