Enterprise Solutions Engineer
This remote Solutions Engineer partners with sales and enterprise customers to architect integrations, demonstrate an AI voice platform, and develop scalable enablement, self-service, and productized solutions. The role requires strong Python, software architecture, integration, customer-facing, and communication skills.
About the job
Responsibilities
- Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
- Work directly with technical contacts from customers and prospective customers to provide bespoke support and architect solutions.
- Create compelling technical demonstrations that communicate the product’s value proposition.
- Build technical enablement resources to improve the sales team’s effectiveness and technical fluency.
- Build self-service tools and documentation that help customers implement solutions independently.
- Identify opportunities to productize common integration patterns or features and work with product teams to deliver them.
Requirements
- Passion for AI, technology, and ElevenLabs products.
- Enjoyment of direct customer collaboration, solution iteration, and tailored technical support.
- Ability to identify patterns that can be standardized and scaled.
- Strong empathy for customers, sales, and product teams.
- Strong technical background in architecting integrations between solutions and existing customer systems.
- Experience working with customers, including through student clubs or side projects.
- Proficiency in Python, including software development, software architecture, and common integration patterns.
- Excellent communication skills, with the ability to adapt messaging to different audiences.
Benefits
- Annual discretionary professional development stipend.
- Annual discretionary social travel stipend.
- Annual company offsite.
- Monthly co-working stipend for employees not near a main hub.
Skills
Python, Artificial Intelligence, Software Development, Software Architecture, Systems Integration, Technical Demonstrations, Technical Documentation
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