Senior Account Manager, EMEA
Own renewals, expansion, churn mitigation, and commercial strategy for mid-market and enterprise SaaS accounts across the EMEA team. Candidates must be based in the UK or Ireland and bring at least 3 years of revenue-owning account management or related commercial experience.
About the job
Responsibilities
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
- Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases, and articulating ROI.
- Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology.
- Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor.
- Partner closely with Customer Success on account health and with Sales on expansion deals.
- Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward.
Requirements
- 3+ years in senior account management, sales, or a related SaaS commercial role with direct ownership of a revenue number; 5+ years preferred.
- Experience managing $5m ARR, predominantly in the mid-market segment.
- Proven ability to grow customer spend through adoption and value articulation, beyond overages or true-ups.
- Ability to clearly explain a forecasting methodology.
- Comfortable pulling usage data, tracking health scores, and building dashboards.
- Strong communication skills with technical and non-technical stakeholders.
- Based in the UK or Ireland.
Compensation & Benefits
- Starting salary of $151,700k–$212,00k OTE USD, or equivalent in local currency, depending on experience and subject to market-rate adjustment.
- Medical, dental, vision, mental health, and supplemental insurance premiums covered 100% for employees and their families.
- 16 weeks of paid parental leave.
- Unlimited PTO.
- Remote-work and wellness stipends.
- Professional development budget.
Skills
SaaS, Account Management, Sales, Revenue Forecasting, Usage Data, Health Scores, Dashboarding, Customer Success, Salesforce
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