Implementation Manager
Leads end-to-end implementation for enterprise customers, managing cross-functional execution, stakeholder alignment, and launch success metrics to drive platform adoption. Requires 3-7+ years in SaaS implementations with strong project management skills.
About the job
Responsibilities
- Lead end-to-end implementation execution for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing)
- Understand the Hover platform and product capabilities to effectively communicate the value to end users and senior management
- Serve as the single point of accountability for launch deliverables and cross-functional execution
- Facilitate technical and non-technical meetings with customers, internal teams, and third parties
- Anticipate and manage risks, dependencies, and escalations; course-correct proactively
- Drive internal alignment, status reporting, and resource planning across functions
- Own launch success metrics (timeliness, user adoption, quality, retention handoff)
- Document process templates, playbooks, and continuous improvement insights post-launch
- Train and mentor junior implementation or onboarding team members (if applicable)
Requirements
- 3-7+ years in enterprise software implementation, onboarding, or professional services in SaaS
- Proven track record managing complex, multi-stakeholder launches, strong project/program management fundamentals in enterprise environments
- Led implementation of new workflows and successfully drove adoption across thousands of end-users
- Excellent written and verbal communication across technical and non-technical audiences
- Strong project management skills — planning, dependencies, risk mitigation
- Comfortable working ambiguously, making decisions, and driving alignment
- Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines
Nice-to-haves
- Insurance or insurtech experience
- Familiarity with claims workflows or carrier tech stacks such as Xactimate or Cotality
- Prior exposure with transactional commitment structures and associated adoption strategy/tactics and success metrics
Compensation and Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Unlimited and flexible vacation policy
- Generous paid parental and new child bonding leave
- Monthly mandatory self-care days
- Remote wellbeing resources (fitness classes, meditation, virtual therapy, family planning)
- Learning stipends for management training, conferences, workshops, or certifications
Skills
Jira, Asana, Smartsheet, APIs, Integrations, Data Pipelines, Project Management, SaaS, Xactimate, Cotality
Similar jobs
Solutions Architecture jobs
Redpanda Data
San Francisco, CABuild and deploy production agents, integrations, data pipelines, and infrastructure directly within strategic customers’ environments. The role requires strong production engineering depth, agent or LLM integration experience, adaptability across unfamiliar stacks, and credible customer-facing communication.
Clay
New York, NYOwn technical partner onboarding, integration readiness, provider evaluation, and post-launch quality for a data marketplace. The role requires 3+ years in a technical partnerships or integration-focused role, strong API knowledge, and SQL-based data analysis skills.
Ashby
United States
Provides post-sales technical consulting for complex SaaS integrations, configurations, and customer workflows. The role requires broad technical fluency, strong customer-facing communication, and the ability to translate solutions into scalable documentation and tooling.
Hologram
United States
Own customer onboarding and post-sale technical support for IoT connectivity deployments, troubleshooting SIM, device, and network issues while building automation and tooling. Requires 5+ years in a customer-facing technical role, cellular and IoT expertise, scripting, SQL, REST APIs, and operational automation experience.
Kustomer
New York, NY
Design and build AI agents, integrations, and automations for enterprise customer-support operations. The role combines technical discovery, REST API prototyping, debugging, customer implementation, and close collaboration with Product and Engineering.