Implementation Manager

Responsibilities

• Lead end-to-end implementation execution for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing)
• Understand the Hover platform and product capabilities to effectively communicate the value to end users and senior management
• Serve as the single point of accountability for launch deliverables and cross-functional execution
• Facilitate technical and non-technical meetings with customers, internal teams, and third parties
• Anticipate and manage risks, dependencies, and escalations; course-correct proactively
• Drive internal alignment, status reporting, and resource planning across functions
• Own launch success metrics (timeliness, user adoption, quality, retention handoff)
• Document process templates, playbooks, and continuous improvement insights post-launch
• Train and mentor junior implementation or onboarding team members (if applicable)

Requirements

• 3-7+ years in enterprise software implementation, onboarding, or professional services in SaaS
• Proven track record managing complex, multi-stakeholder launches, strong project/program management fundamentals in enterprise environments
• Led implementation of new workflows and successfully drove adoption across thousands of end-users
• Excellent written and verbal communication across technical and non-technical audiences
• Strong project management skills — planning, dependencies, risk mitigation
• Comfortable working ambiguously, making decisions, and driving alignment
• Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines

Nice-to-haves

• Insurance or insurtech experience
• Familiarity with claims workflows or carrier tech stacks such as Xactimate or Cotality
• Prior exposure with transactional commitment structures and associated adoption strategy/tactics and success metrics

Compensation and Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Unlimited and flexible vacation policy
• Generous paid parental and new child bonding leave
• Monthly mandatory self-care days
• Remote wellbeing resources (fitness classes, meditation, virtual therapy, family planning)
• Learning stipends for management training, conferences, workshops, or certifications