Forward Deployed Engineer
Forward Deployed Engineer working directly with customers on Teleport deployments. Involves IaC (Terraform/Helm), writing Go code for bug fixes/features, troubleshooting networking/security/performance issues, and escalating complex requirements to product/engineering teams. Requires strong communication, Linux expertise, and customer travel.
About the job
Responsibilities
- Work directly with customers to ensure successful Teleport deployments.
- Meet regularly with customers to understand pain points blocking deployments and remove roadblocks.
- Write and fix IaC deployments (e.g., Helm charts), develop workarounds.
- Write Go code to fix bugs and implement small features.
- For complex issues, articulate customer problems, gather requirements, and make business cases to product and engineering teams.
- Solve problems involving networking, performance, security, and integrations with existing systems.
- Write mostly open source code.
- Collaborate at the intersection of product, engineering, and revenue teams.
Requirements
- Excellent communication skills.
- Willing to travel to customer sites.
- Experience with Infrastructure as Code (IaC) tools like Terraform, Ansible, Helm.
- Linux systems engineering experience.
- Experience with Go or Rust.
- Comfortable changing focus areas and working directly with customers in a startup environment.
Nice-to-Haves
- None explicitly listed.
Skills
Go, Rust, Terraform, Ansible, Helm, Linux, Iac
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