Staff Engineer - Business Systems

Responsibilities

• Lead the end-to-end architecture, design, and implementation of Workato-based integrations and APIs across GTM systems, including Salesforce, NetSuite, HRIS, and Google Workspace.
• Define and evolve integration standards, canonical patterns, error-handling strategies, observability practices, and operational runbooks.
• Design and review complex event-driven integration workflows using Kafka or equivalent messaging platforms, including topics, producers, consumers, durability, and retry mechanisms.
• Drive API-first and MCP-native designs using RESTful APIs, MCP-based interfaces, AI-driven services, OAuth2, JWT, API versioning, lifecycle management, and Apigee or similar API management platforms.
• Translate ambiguous cross-functional requirements into scalable, extensible, and maintainable technical designs.
• Mentor integration engineers on Workato concepts, API design, integration patterns, and perform design and code reviews.
• Partner with GTM, Finance, Data, Security, engineering, architecture, and business stakeholders on data governance, compliance, audit requirements, CI/CD, and environment strategies.
• Establish and enforce non-functional requirements for performance, resiliency, observability, security, testing, and monitoring.
• Troubleshoot complex multi-system issues, perform root-cause analysis, and drive durable corrective actions.
• Conduct proofs of concept for Workato features, API capabilities, and event-streaming approaches.
• Help mature on-call and support rotations, incident response, escalation, and communication practices.

Requirements

• Bachelor's or master's degree in Computer Science, Engineering, or a related field.
• 10+ years of enterprise integration experience, including significant lead or architect experience.
• 5+ years of hands-on experience designing and delivering complex enterprise-grade solutions with Workato.
• Deep Workato expertise, including advanced recipes, callable recipes, event streams, Workato SDK, task optimization, and governance.
• Experience operating Workato at production scale, including environment strategy, deployment automation, observability, monitoring, logging, and debugging.
• Strong understanding of event-driven architecture and Kafka or equivalent messaging technologies.
• Proficiency with Workato connectors such as Salesforce, NetSuite, HRIS, and Google Workspace.
• Strong scripting skills in Python or Ruby for advanced transformations and custom logic.
• Experience defining and enforcing integration standards, patterns, and performance, scalability, security, and operability requirements.
• Strong system design, analysis, troubleshooting, communication, and stakeholder-influence skills.
• Ability to mentor teammates and lead architecture and design reviews.
• Comfortable working in a fast-paced, collaborative hybrid environment, with occasional travel as needed.

Compensation and Benefits

• The role is based in Gurugram and follows a hybrid working model.