Account Manager
Manages and grows client relationships by improving account health, driving product adoption, leading onboarding and strategy reviews, and identifying expansion opportunities. Requires 2–4 years of client-facing experience plus professional fluency in English and Dutch.
About the job
Responsibilities
- Cultivate and grow relationships with key business stakeholders to empower clients and deepen their relationship with Flexport.
- Meet regularly with clients to monitor account health and identify ways to improve their experience.
- Identify, develop, and close upsell, cross-sell, and renewal opportunities.
- Monitor client financial health, report on financials, and ensure consistent payment schedules.
- Lead and participate in client onboarding and create standard operating procedures.
- Scope and guide implementation stages and timelines for new opportunities and clients.
- Monitor client metrics and work with Global Operations teams to meet client expectations, address escalations, and resolve issues efficiently.
- Lead preparation and presentation of quarterly strategy reviews.
- Drive product adoption among client stakeholders.
- Review and document client success criteria, refining them as client needs evolve.
- Expand supply chain knowledge through internal and external training.
- Maintain client health data in Salesforce to identify ways to improve the client experience.
Requirements
- Professional fluency in English and Dutch.
- 2–4 years of experience in sales, account management, or a client-facing role.
- Strong client-centric approach and ability to translate business goals and challenges into relevant solutions and strategic account plans.
- Hands-on, process-oriented, structured thinking with strong problem-solving skills.
- Curiosity and commitment to understanding client needs.
- Strong attention to detail and ability to analyze metrics.
- Strong business acumen.
- Proven track record of cross-selling or selling a product.
- Consultative approach to customer growth.
Nice-to-Haves
- Background in logistics, freight forwarding, or supply chain.
Skills
Salesforce, Supply Chain, Logistics, Freight Forwarding, Account Management, Consultative Selling, Strategic Account Planning, Client Onboarding, Standard Operating Procedures, Quarterly Business Reviews
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