Technical Account Manager

What You’ll Do

• Responsible for the retention and expansion of largest Enterprise customers
• Work closely with Sales to strategize on increasing adoption of Hightouch within large organizations
• Deliver timely and organized onboarding through effective project management
• Ensure customers see full value in Hightouch’s products and advise on technical best practices
• Provide clear proactive technical guidance and expertise across all products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute to Hightouch platform success by surfacing use cases and problems to Engineering

What We're Looking For

• 5-10 years of experience in a client facing and/or technology focused role combining business experience and technical acumen
• Experience managing and executing technical projects with a customer-first attitude and strong empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with continuous desire to improve technical acumen
• Ability to collaborate cross-functionally with different teams
• Ability to work under pressure, deadlines, and navigate unexpected roadblocks

Compensation Details

• On-Target Earnings Range: $160,000-$230,000 annually
• Base Salary: $128,000-$184,000 annually
• Meaningful equity compensation in the form of ISO options with early exercise and 10-year post-termination exercise window