Manager, Account Management

Responsibilities

• Own team-level retention and expansion targets, translating company NRR goals into individual quotas.
• Recruit, hire, and ramp Account Managers.
• Run coaching cadences, including deal reviews, call shadowing, and QBR preparation.
• Maintain forecasting rigor across the team's book of business.
• Partner with RevOps and Sales leadership on segmentation, territory assignment, and health-scoring models.
• Identify systemic churn patterns and drive proactive intervention playbooks.
• Document SOPs, templates, QBR structures, renewal motions, and expansion methodologies.
• Design a distinct account-management motion for smaller or early-stage accounts.
• Collaborate with Support, Product, and Engineering to resolve complex customer issues and represent customer needs in roadmap discussions.
• Partner with Sales and Activations leadership on account strategy from close through onboarding and steady-state management.

Requirements

• 4–5 years of B2B account management, customer success, or sales experience.
• 2–3 years of direct experience managing a quota-carrying team.
• Track record of leading a team to meet or exceed retention and expansion targets.
• Strong coaching and performance-diagnosis skills.
• Experience building or substantially improving account-management processes, playbooks, or tooling.
• Comfort with forecasting and reporting rigor.
• Fluency with a modern customer-success or sales stack.
• Excellent communication and stakeholder-management skills.
• Adaptability and comfort with the pace and ambiguity of an early-stage startup.

Nice to Have

• Experience managing Account Managers serving early-stage startup or high-growth B2B SaaS customers.
• Experience scaling an Account Management function during rapid headcount growth.
• Experience designing compensation structures, quota frameworks, or account segmentation and tiering models.

Compensation & Benefits

• Salary range: $160,000–$240,000.
• 100% health coverage with medical, dental, and vision plans for employees and dependents.
• 401(k) matching.
• Unlimited flexible PTO.
• Pre-tax commuter benefits.
• Catered lunch daily.
• Quarterly team offsites.