Account Manager | Mid-Market
Account Manager drives retention, expansion, and adoption for mid-market customers by building C-level relationships, leading executive reviews, and collaborating on product launches and roadmap feedback. Requires 4+ years B2B sales/account management experience.
About the job
What You’ll Do
- Build and nurture strong relationships across new and existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts
- Develop deep, multi-threaded relationships with decision makers at your customers
- Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your accounts
- Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
- Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams
- Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle
What You Need
- Minimum 4 years of new business sales or account management experience in a B2B organization
- Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
- Excellent verbal and written communication skills, as well as interpersonal skills
- Organizational, project management, and time management skills
- Familiarity with basic sales tools and common metrics
- High adaptability and understanding of change within the evolution of a startup
Nice to Haves
- Bachelor’s degree from an accredited university
- Experience with financial services sales
- Experience at a high-growth startup
- Expertise in using Salesforce, Outreach, or other productivity tools
Compensation (NYC/SF): $175,000 - $240,000 Compensation (other locations): $154,200 - $215,000
Benefits: 100% medical, dental & vision insurance coverage; 401k with employer match; flexible PTO; fertility HRA; parental leave; unlimited AI token usage; pet insurance; home-office equipment; health & wellness stipend; in-office perks; travel budget; relocation support to NYC or SF.
Skills
Salesforce, Outreach, Sales Tools, Project Management, CRM, Account Management, Financial Services, B2B Sales
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