Senior Benefits Analyst
The Senior Benefits Analyst will administer and improve global employee benefits programs across countries and employment models. The role manages vendors and renewals, analyzes utilization and cost data, supports compliance and implementations, and resolves complex benefits issues.
About the job
Responsibilities
- Partner with GitLab's global benefits broker and local vendors to lead plan renewals, oversee day-to-day plan operations, manage escalations, implement plan changes, and drive continuous improvement.
- Lead end-to-end implementation of new and enhanced benefits programs, from business cases and vendor selection through configuration, testing, launch communications, and post-launch improvements.
- Manage administration for assigned global benefits programs, including eligibility, enrollment, billing, quality assurance, and issue resolution.
- Track and improve enrollment accuracy, billing reconciliation, and issue-resolution times.
- Partner with Payroll, Finance, People Operations, and People Technology to support accurate reporting and compliance.
- Coordinate benefits operations across countries and employment models, including PEO, EOR, and GitLab entity arrangements.
- Work with local vendors, brokers, and internal partners to resolve complex cases and apply relevant local requirements.
- Serve as a point of contact for complex benefits inquiries, partnering with HelpLab and People Operations to triage and resolve cases.
- Analyze benefits utilization, cost, survey, and qualitative data to identify trends, assess plan competitiveness, and develop recommendations and business cases.
- Simplify, standardize, and automate benefits processes while keeping the team member experience at the center.
Requirements
- Proven experience owning global benefits programs, including partnership with international brokers and local vendors.
- Strong knowledge of medical, dental, vision, life, disability, and supplemental benefits.
- Familiarity with multi-country environments, including PEO and EOR providers and local brokers.
- Experience supporting benefits during country expansions and transitions.
- Experience using HR information systems and benefits administration tools.
- Attention to detail in billing reconciliation, data entry, process testing, and quality assurance.
- Strong analytical skills using benefits utilization, cost, and survey data.
- Experience using spreadsheets with lookup formulas and pivot tables.
- Strong written and verbal communication skills.
- Ability to explain complex benefits topics clearly and collaborate with Payroll, Finance, Legal, People Operations, People Business Partners, and works council representatives.
- Ability to manage multiple priorities in an all-remote environment.
- Willingness to use software tools and automation to improve benefits work and team processes.
- Curiosity about artificial intelligence tools and willingness to use them to improve benefits work.
Nice to Have
- Workday experience.
- Experience working with Git and GitLab.
Compensation and Benefits
- Flexible paid time off.
- Team member resource groups.
- Equity compensation and employee stock purchase plan.
- Growth and development fund.
- Parental leave.
- Home office support.
Skills
Benefits Administration, Workday, Human Resources Information Systems, Peo, Eor, Benefits Brokers, Benefits Vendors, Billing Reconciliation, Quality Assurance, Pivot Tables, Lookup Formulas, Process Automation, Artificial Intelligence
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