Head of Communications
Leads Factory’s global communications strategy, narrative, media relations, executive visibility, and crisis response while translating complex AI and software concepts for technical and broader audiences. Requires 10+ years in high-growth technology communications, exceptional storytelling, and strong press relationships.
About the job
Responsibilities
- Define Factory’s communications strategy with company leadership, informed by market and competitor insights.
- Own the company narrative across product milestones, customer outcomes, thought leadership, and campaigns.
- Serve as primary spokesperson and media liaison; build relationships with top-tier press.
- Lead product, funding, partnership, and thought-leadership announcements end to end.
- Develop issues-management, crisis-communications, and rapid-response infrastructure.
- Grow owned audiences and executive visibility across relevant channels.
- Coach executives, leaders, and spokespeople.
- Improve Factory’s discoverability and citation across search engines and AI answer engines.
- Own internal and employee communications, including talent and recruiting narratives.
- Build and manage an internal communications team and agency partnerships as needed.
Requirements
- 10+ years of communications experience at high-growth technology companies, including senior leadership experience.
- Exceptional written and verbal communication and storytelling skills.
- Ability to translate complex technical concepts into compelling narratives for broad audiences.
- Extensive hands-on media-relations experience and a strong top-tier press network.
- Strong understanding of traditional and new media, content distribution, search, and AI answer-engine dynamics.
- Proven experience managing issues and crisis communications in high-stakes situations.
- Proficiency with modern communications, measurement, and analytics tools.
- Ability to operate strategically and hands-on in a lean, rapidly scaling function.
- High agency, low ego, strong judgment, and bias to action.
- Epistemic humility, curiosity, and interest in understanding technology.
Work Arrangement
- In-office five days per week in San Francisco or New York City.
Skills
Media Relations, Crisis Communications, Issues Management, Executive Communication, Storytelling, Thought Leadership, Content Strategy, Search Engine Optimization, Ai Answer Engines, Communications Analytics, Rapid Response
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