Implementation Engineer
Implementation Engineer partners with sales and customers to deploy and optimize Roboflow's computer vision solutions, providing technical support, project management, and custom implementations using Python, ML frameworks like TensorFlow/PyTorch, and OpenCV. Requires strong engineering background and customer-facing skills.
About the job
Responsibilities
- Support and manage the project delivery of customized solutions to customers
- Provide post-deployment support, including troubleshooting, debugging, and educating customers
- Collaborate with Sales and Solutions Architect teams to ensure continuity across the customer journey
- Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos)
- Work with sales and product to develop implementation strategies and build roadmaps for customers
- Partner with customers to perform analysis on their image data to answer business questions and identify computer vision opportunities
- Test and validate new product features with customer value creation in mind
- Contribute to a repository of reusable artifacts for customers
- Work with the wider team to improve processes, documentation, and customer experience
- Assist product team with customer onboarding, support, adoption, and engineering efforts
Requirements
- Solution mindset
- Strong customer-facing instincts
- Enthusiastic, strong technical generalist
- Background in computer science or related field
- Technical experience in field roles partnering with enterprise customers in post-sales delivery and implementation
- Experience utilizing and writing customized Colab notebooks (Python) in machine learning development lifecycle
- Familiarity with common data processing and computer vision frameworks (e.g., OpenCV, TensorFlow, PyTorch)
- Diligent problem-solving skills with customer-centric approach
- Proven project management experience related to delivery timelines
- Strong knowledge of APIs
- Willingness to travel ~25%
Compensation
- Target OTE: $150,000-$200,000
- $4000/yr Travel Stipend
- $350/mo Productivity stipend
- $350/mo AI Tools
- $150/mo Team lunch
- $500 one-time Home office
- Up to 100% health insurance coverage
Skills
Python, Colab, Opencv, TensorFlow, PyTorch, Computer Vision, Machine Learning, APIs, Project Management
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