Compliance & Controls Manager, Growth

Responsibilities

• Review marketing campaigns, customer communications, partner materials, and product launches to ensure compliance with applicable consumer protection laws and regulations before launch.
• Partner closely with Marketing, Product, Legal, and second-line Compliance to provide practical, risk-based guidance that enables timely business decisions while managing regulatory risk.
• Apply regulatory frameworks, including UDAAP and other consumer protection requirements, to evaluate new marketing claims, customer journeys, and emerging product experiences.
• Help build and scale the team's first-line compliance operating model by developing practical review frameworks, governance, and processes that support a growing business.
• Develop and continuously improve scalable review processes, procedures, checklists, and guidance that increase consistency and reduce review cycle times as the business grows.
• Identify recurring compliance themes and recommend process improvements that strengthen first-line risk management and reduce future operational risk.
• Leverage internal tooling and Generative AI solutions to improve review efficiency, document guidance, and enhance compliance workflows while applying appropriate human judgment.

Minimum Qualifications

• 7+ years of experience reviewing marketing, advertising, or customer-facing content for compliance within banking, fintech, consumer lending, or another highly regulated industry.
• Experience applying consumer protection regulations, including UDAAP and one or more of the following: Regulation B, TCPA, CAN-SPAM, or Fair Lending requirements.
• Experience managing high-volume compliance reviews while meeting competing deadlines and supporting multiple concurrent product or marketing initiatives.
• Experience partnering cross-functionally with Product, Marketing, Legal, or Compliance stakeholders to support product launches or marketing initiatives.

Preferred Qualifications

• Knowledge of secured lending products, including HELOC or other secured consumer lending products.
• Knowledge of compliance considerations related to AI-enabled customer experiences or automated decisioning.
• Ability to translate complex regulatory requirements into practical guidance, procedures, and scalable review processes.
• Experience using Generative AI tools to improve research, documentation, or compliance review workflows.
• Ability to influence cross-functional stakeholders and build trusted partnerships in a fast-paced environment.