What You’ll Do
As a Strategic Account Manager, you’ll own and grow a portfolio of enterprise accounts, building long-term relationships and ensuring Sanity’s solutions align with customer outcomes. Acting as both a trusted advisor and a growth partner, you’ll help customers realize value from our platform while driving net revenue retention (NRR) and expansion.
Your work will involve:
- Managing renewals and expansions
- Running consultative sales cycles
- Uncovering new opportunities through cross-sell and upsell strategies
- Demonstrating ROI at both the executive and end-user level, increasing adoption and engagement across teams
You will also:
- Create and maintain account plans with clear next steps, tracking progress against customer and company goals
- Partner cross-functionally with Product and other internal teams to surface opportunities and resolve challenges before they escalate
- Monitor customer health and key metrics to proactively mitigate churn
- Stay informed on industry trends and customer digital strategies to position Sanity as an indispensable partner
About You
You bring more than 8 years of enterprise sales or account management experience in SaaS, with a strong track record of exceeding revenue goals, delivering NRR, and driving account growth. You’re skilled at navigating complex organizations, securing executive buy-in, and building deep, lasting relationships across accounts.
You pair an analytical, data-driven approach with consultative selling skills, identifying opportunities and showing customers clear business value. Comfortable engaging both business and technical leaders, you adapt easily to different audiences and know how to influence outcomes.
In addition, you bring:
- Domain expertise in CMS or experience selling API-based solutions in SaaS, CPaaS, or PaaS
- Strong written and verbal communication skills
- Familiarity with tools such as Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, Looker, and G-Suite
- Entrepreneurial at heart, you’re hands-on, creative, and team-oriented
- A bachelor’s degree or equivalent experience
