Senior Strategic Account Executive
The role manages and expands strategic public-sector and enterprise accounts in Australia through account planning, cross-selling, executive engagement, and partner-led selling. Candidates need complex enterprise or CPaaS sales experience and a record of growing revenue within existing accounts.
About the job
Responsibilities
- Develop and implement territory plans for strategic customer accounts across the public sector, healthcare, nonprofit, and higher education sectors.
- Expand existing accounts through cross-selling, upselling, and broader use cases.
- Protect revenue through strategic account management, including regular engagements, QBRs, and workshops.
- Consistently generate multi-product pipeline across the Twilio platform.
- Build cross-functional relationships with Solutions Engineering, partners, Marketing, Support, Product, and leadership.
- Advocate for customer needs and help expand regional market share.
- Maintain accurate pipeline data and forecasts.
- Represent Twilio and Twilio.org among customers, prospects, and partners.
Requirements
- Proven record of developing, growing, and delivering revenue and gross-profit results, particularly with large-scale public sector and enterprise customers in Asia.
- Experience selling to and managing complex public-sector relationships, including sales through partners and resellers.
- CPaaS experience or a background in complex enterprise solution selling.
- Experience selling to C-suite stakeholders and building business cases that unlock incremental budget.
- Demonstrated success growing an existing book of business, executing account plans, and increasing wallet share within strategic accounts.
- Ability to use data to build territory plans and make decisions with incomplete information.
- Excellent verbal and written communication skills with native-speaker-level English proficiency.
Nice-to-haves
- Familiarity with the Challenger sales methodology.
- Experience working with system integrators, resellers, and value-added resellers to drive broad customer coverage.
Compensation and Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare benefits.
- Retirement savings program.
- Approximately 30–40% travel anticipated.
Skills
Strategic Account Management, Territory Planning, Enterprise Sales, Public Sector Sales, Cpaas, Solution Selling, Cross-Selling, Upselling, Pipeline Management, Sales Forecasting, Challenger Sales, System Integrators, Reseller Management
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