Strategy and Operations Manager, Executive Programs

Responsibilities

Executive Briefing and Event Programs

• Represent the Executive Briefing Center (EBC) program in the San Francisco office and build relationships with senior internal stakeholders in the United States and visiting stakeholders.
• Promote the EBC brand and value proposition within the region.
• Own end-to-end planning and delivery of strategic executive briefings, including customer objectives, agendas, executive participation, logistics, and business outcomes.
• Maintain program records and operational data, including schedules, attendee information, agenda changes, feedback, and follow-up actions.
• Coordinate registration, room setup, catering, gifting, surveys, and other briefing requirements.
• Manage relationships with catering, gifting, hotel, and transportation vendors; establish service standards, coordinate delivery, and manage spending against budget.
• Partner with Workplace, IT, Sales, Customer Success, and other teams to deliver a seamless guest and office experience.
• Develop reusable templates, training, playbooks, and personalized briefing materials to improve program quality and scalability.
• Use feedback, program data, and stakeholder input to improve the EBC operating model.
• Define and report monthly success metrics, customer insights, program performance, and recommendations to leadership.

Strategy, Operations, and Special Projects

• Lead cross-functional special projects based on company, customer, and executive priorities.
• Develop and manage strategic events and programs from concept through execution, measurement, and improvement.
• Support business development through opportunity research, partner evaluation, business-case development, and cross-functional coordination.
• Build scalable processes, tools, and operating rhythms that improve visibility, accountability, and execution.
• Lead high-priority initiatives requiring additional strategy, structure, or execution support.

Requirements

• 5+ years of experience in strategy and operations, program management, business development, strategic events, consulting, customer programs, or another highly cross-functional role.
• Bachelor’s degree or equivalent.
• 3–5 years of experience in program coordination, executive events, event coordination, or customer-facing roles.
• Proven project management experience, including scoping, executing, and reporting on projects throughout their lifecycle.
• Familiarity with CRM or briefing management platforms such as Salesforce, Gainsight, or similar tools.
• Experience working across global stakeholders and making strategic recommendations for high-profile programs.
• Excellent written, spoken, and interpersonal communication skills, including the ability to present to executives, Sales, and Customer Success.
• Strong organization and time-management skills, with the ability to manage multiple projects and deadlines.
• Sound business judgment, analytical skills, ownership, and the ability to influence results.
• Ability to solve problems quickly with minimal guidance, operate in ambiguity, and adapt to changing priorities.
• Strong customer-service mindset, attention to detail, prioritization, and project execution skills.
• Ability to build trusted-advisor relationships with senior management.

Compensation

• San Francisco estimated base salary: $110,000–$152,000.
• Eligible to participate in Cloudflare’s equity plan.