Manager, Provider Network Operations

Responsibilities

• Set and report on provider network capacity targets; identify and close gaps before they affect patient access.
• Partner with Recruiting, Licensing and Credentialing, and Learning teams to reduce the time from contract signature to first patient visit as volume scales.
• Own the end-to-end provider relationship, including orientation, utilization, and retention.
• Define and track provider utilization metrics; turn insights into process and product improvements.
• Build and run provider engagement programs, including incentives and community initiatives.
• Partner with Quality and Clinical leadership to define network participation criteria based on clinical quality standards.
• Monitor provider-level utilization, patient outcomes, complaints, and other quality data; drive action on outliers.
• Support quality-based remediation and contract termination decisions in line with clinical and compliance standards.
• Coordinate across Licensing, Credentialing, Quality, Clinical Operations, and Product teams.
• Build reporting and dashboards that provide visibility into network health.
• Represent the provider network in company-wide planning and flag capacity and quality risks.

Requirements

• 3 years of work experience, including at least 1 year in provider network management, provider success or experience, or network operations at a telehealth company.
• Experience owning network metrics such as growth, retention, utilization, and quality.
• Ability to build new processes and optimize existing ones.
• Strong cross-functional communication skills across Clinical, Product, Compliance, and Commercial teams.
• Strong analytical skills and experience using data to tell a story and prioritize investments.
• Comfort working in ambiguity and at an early-stage startup pace.

Nice to Have

• Experience in women's health.
• Experience managing a clinician network with multiple license types, such as MDs, NPs, and RDs.

Compensation and Benefits

• Base salary: $100,000-$115,000.
• Equity grant participation.
• Health, dental, and vision coverage.
• High-deductible health plans with HSA options.
• Flexible Spending Account.
• 401(k) program.
• Competitive vacation policy.
• 16 weeks of paid parental leave.
• Fully remote work flexibility within the United States.