Staff Product Manager, Billing Experience

About the Role:

One of the biggest barriers to accessing mental health care today is cost uncertainty and financial constraints. As the Product Manager for Grow’s new Billing Experience team, you will own a charter focused on building a best-in-class experience that gives clients confidence to start and continue care. You will define the product vision and lead a roadmap that transforms one of the most frustrating aspects of healthcare into a meaningful differentiator for Grow. This is an opportunity to turn complexity into clarity and create an experience that clients trust. Working closely with engineering, design, data, and operations, you will have the strategic ownership to define what best-in-class truly means in a space where no competitor has fully solved the problem.

What You’ll Be Doing:

• Own the roadmap and strategy for our Billing Experience team, building an experience that makes using insurance and paying for care an intuitive experience for clients.
• Collaborate cross-functionally with our UXR, Client Support, and Data teams to identify the main opportunities for improvement in our billing experience as it relates to insurance and payments.
• In collaboration with our Design team, define and deliver an end to end experience that removes friction across insurance and payments while translating complex concepts such as deductibles and coverage changes into clear, intuitive, and actionable experiences for clients.
• Launch features with a meaningful and measurable impact to client retention and experience.

You’ll Be a Good Fit If:

• Product experience: 5+ years in a product management role where you owned the full strategy of your end-to-end surface area.
• Strong analytical skills and a comfort with data analysis and experimentation; you make decisions with data and know how to use data to uncover user needs
• Strong prioritization instincts: You know how to balance short-term wins with long-term platform investments and focus on what drives the most impact.
• User empathy: You enjoy talking to users and translating real pain points into thoughtful product solutions.
• Adaptability: You’re comfortable navigating ambiguity, learning quickly, and adjusting as new information emerges.
• Demonstrated ability to lead cross-functional teams and deliver impactful products in a fast-paced environment.
• Excellent communication skills with the ability to influence across levels.
• A track record of owning outcomes, not just outputs — you care about whether the thing you shipped actually moved the needle.

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.