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Senior Technical Account Manager, Public Sector
Serve as trusted technical advisor for Public Sector clients, owning post-sales relationships, leading implementations, integrations, and optimizations to drive adoption and satisfaction in B2B SaaS environment. Requires 5+ years technical customer-facing experience and strong API/integration knowledge.
140k – 190kUnited StatesAccount ManagementRemote5+ YOE
About the role
Responsibilities
- Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
- Develop and execute technical account plans that align solutions with customers' business objectives and technical environment.
- Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
- Create and deliver training programs for customer teams.
- Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
- Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
- Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
- Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.
Requirements
- 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
- Enterprise account management or customer management experience essential.
- Strong analytical and problem-solving capabilities.
- Outstanding communication skills with ability to explain technical concepts to various audiences.
- Bachelor's degree in Computer Science, Engineering, or related field.
- Ability to travel up to 30%.
Success Metrics
- Customer retention and expansion rates.
- Technical implementation success rates.
- Time-to-value for new customers.
- Customer satisfaction and NPS scores.
- Product adoption metrics.
- Technical issue resolution times.
- Customer health scores.
- Revenue growth within accounts.
Benefits
- Competitive salary and equity package.
- Fully Remote.
- Health, dental, and vision benefits.
- 401(k).
- Flexible time off.
- Work with cutting-edge technology and innovative customers.
- Learn from experienced leadership team from top tech companies.
- High-impact role with clear growth trajectory.
Skills
APIsIntegrationsData WorkflowsEnterprise Software ArchitectureSaaSCustomer SuccessSolutions EngineeringAccount ManagementProblem-SolvingAnalytics
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