Manager, Renewals
Leads and scales a renewals team to drive ARR, NRR, and retention across direct and channel segments. Owns forecasting, process standardization, and Salesforce accuracy while coaching managers and partnering with CS and Sales.
Senior Account Manager - West Coast
Manages and grows strategic enterprise accounts up to $10M ARR, driving upsells, renewals, and customer success in fraud/risk SaaS solutions. Requires 6+ years SaaS account management experience and financial services knowledge.
140k – 160kMountain View, CACaliforniaAccount ManagementRemote6+ YOE
About the role
Responsibilities
- Manage and grow a portfolio of strategic enterprise accounts, focusing on long-term partnerships and customer success.
- Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions.
- Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C-level executives.
- Understand customers' business challenges and objectives, and proactively identify opportunities to leverage DataVisor's solutions to drive value and ROI.
- Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions.
- Identify and pursue upsell and cross-sell opportunities within existing accounts, focusing on expansion into new business units and use cases.
- Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly.
- Accurately forecast revenue and growth opportunities within assigned accounts.
- Maintain accurate and up-to-date records in Salesforce.com.
- Lead contract negotiations and renewals for strategic accounts.
Requirements
- At least 6 years of experience in enterprise SaaS sales or account management, with a focus on managing and growing large, strategic accounts.
- Proven track record of successfully managing accounts with up to $10M+ ARR and driving significant upsell revenue.
- Deep understanding of the Fraud/Regtech solutions landscape and the financial services industry.
- Strong executive presence and ability to engage with C-level and VP-level executives.
- Excellent communication, presentation, and relationship-building skills.
- Strategic thinker with the ability to develop and execute account plans that drive growth and customer success.
- Experience with contract negotiations and renewals.
- Strong understanding of SaaS business models and metrics.
- Ability to collaborate effectively with cross-functional teams.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Bachelor’s degree or equivalent experience required.
Compensation
- $140K-$160K base salary per year, OTE $280K-$320K, negotiable.
- Benefits: Health Insurance, Stock options, 401k, PTO.
Skills
SalesforceSaaSFraud DetectionRegtechAccount ManagementContract NegotiationRevenue ForecastingEnterprise SalesFinancial ServicesUpsell Strategies
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