Customer Success Manager
Own retention and expansion for 250-350 accounts at a data integration SaaS company. Drive usage growth, manage churn risk, run campaigns, and collaborate cross-functionally while hitting quota.
Scaled Customer Success Manager
Manage large portfolio of AMER customers, drive Notion adoption and expansion through consultations, trainings, and campaigns. Collaborate with sales and serve as product expert; requires 3+ years in Customer Success at fast-growing software company.
106k – 132kSan Francisco, CACustomer SuccessHybrid3+ YOE
About the role
Skills You'll Need to Bring
- 3+ years experience at a fast growing software company
- You have a track record of success in your current Customer Success or Account Management role
- Experience of managing a large volume of accounts
- Strong intrinsic motivation to be a top performer and contribute to a team
- You have a growth mindset and thrive in the building stage of a nascent team
- You’re motivated by seeing others succeed and grow when you partner with them
- You’re highly adaptable, easily acclimating to a rapidly changing business and industry
- You love getting to know new people and helping them solve their business problems
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results
Nice to Haves
- You've built Customer Success playbooks or processes
- You have experience in scaled program management, or building campaigns in Outreach
- You have experience using Notion
- You are curious about data and insights, and have used Salesforce and Gainsight before
- You've been a first or early hire at a fast growing start up before
- You've got strong technical chops
Compensation: Highly competitive cash compensation, equity, and benefits. For roles based in New York, estimated OTE range of $106,000 - $132,000 per year.
Skills
NotionSalesforceGainsightOutreachCustomer SuccessAccount ManagementAI Tools
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