Customer Success Manager (Spanish Speaking)

Manage customer onboarding, training, and support for AI-powered agricultural robotics systems across farms in Mexico, Latin America, California, and Washington.

105k – 145kSanta Rosa, CARichland, WASanta Maria, CA+1 moreCustomer SuccessHybrid

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About the role

Responsibilities

Own customer support by talking with customers daily, hearing issues, and solving problems
Manage new farm onboarding, deployment, and implementation to ensure seamless technology integration
Execute and build on customer training procedures so customers can learn the technology easily
Develop strong relationships with the internal sales team, service partners, and field operations teams
Host regular customer check-ins to ensure continued success and proactively identify issues for engineering feedback

Requirements

Fluent/native-speaking experience in both English and Spanish with agriculture-specific terminology in both languages
Prior experience working in agriculture and agtech with deep understanding of how farmers operate
Outstanding customer-centric communication skills
Resilient, innovative problem-solver who delivers results under ambiguous or changing conditions
Exceptional organizational abilities managing numerous priorities in a fast-paced environment
Ability to effectively communicate technology topics from engineering to customers
Comfortable with frequent travel (up to a third of time at events and customer farms across Mexico, Latin America, California, and Washington)
Experience working with ERP systems and CRMs (HubSpot, Salesforce)
Ability to coordinate effectively across stakeholders in large, enterprise organizations

Benefits

Equity compensation as an early employee
Hybrid role with time working from home and frequent travel
Comprehensive Health, Vision, and Dental insurance (100% premium covered)

Skills

HubSpotSalesforceCRMERPCustomer SuccessAgtechAgricultureOnboardingTraining

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