Customer Success Manager (Spanish Speaking)
Manage customer onboarding, training, and support for AI-powered agricultural robotics systems across farms in Mexico, Latin America, California, and Washington.
Customer Success Manager
Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.
105k – 145kSanta Rosa, CACaliforniaWashingtonCustomer SuccessHybrid
About the role
Responsibilities
- Own customer support, talking with customers daily, hearing issues, and solving problems.
- Own new farm onboarding, deployment, and implementation to seamlessly integrate technology.
- Execute and build customer training procedures.
- Develop relationships with internal sales team, service partners, and field operations teams.
- Host regular check-ins to ensure continued success, proactively identify issues, and provide feedback to engineering.
Requirements
- Outstanding customer-centric communication skills.
- Prior experience in agriculture and agtech with deep understanding of farmers' operations.
- Resilient, innovative problem-solver who delivers results under ambiguity.
- Exceptional organizational abilities for managing priorities in fast-paced environment.
- Ability to communicate technical topics to customers.
- Comfortable with frequent travel (up to 1/3 time) to customer farms in California and Washington.
- Experience with ERP systems and CRMs (HubSpot, Salesforce).
- Ability to coordinate across stakeholders in large organizations.
Compensation & Benefits
- Competitive salary $105,000 - $145,000.
- Equity compensation.
- Comprehensive Health, Vision, and Dental insurance (100% premium covered).
Skills
HubSpotSalesforceERP SystemsCustomer OnboardingAgtechCustomer TrainingCRMStakeholder Coordination
Similar roles
Customer Success jobsCustomer Success Manager, Enterprise Agency
Drives retention, expansion, and satisfaction for enterprise agency customers in a B2B SaaS environment. Owns full customer lifecycle, renewals, expansion opportunities, and QBRs while leveraging data and building stakeholder relationships. Requires 5-8 years in CS/account management with revenue ownership.
Customer Success Manager
Manages customer portfolio post-sales to drive adoption, renewals, and expansion of Assembled platform. Collaborates cross-functionally to ensure ROI, conducts business reviews, and identifies growth opportunities. Requires 3+ years customer-facing experience and travel willingness.
Cyber Resilience Advisor
Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.