Partner Success Associate

Responsibilities

• Service and support existing and new contracted clients
• Perform in-person and virtual presentations with leasing agents and property managers
• Monitor B2C referral pipeline and support B2B clients as their residents consider services
• Train clients on products and ensure full understanding via phone, email, or in-person
• Meet or exceed assigned quota & KPIs on a monthly basis
• Collect customer feedback on product, process and pricing changes
• Maintain customer records in CRM
• Hold site visits with partner buildings in your vicinity
• Help with local in-person events
• Occasional travel to headquarters in NYC

Requirements

• Self-starter: able and excited to take initiative on what’s needed for your client
• Comfortable presenting in front of large and small groups
• 2+ years in a training or account management role
• Strong written and verbal communication skills
• Ability to work under pressure, organize, and prioritize responsibilities and client requests

Nice to Have

• Experience with Hubspot
• 2+ years in the multifamily industry
• Prior experience in leasing, property management, or brokerage

Benefits

• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary