Growth Manager II (Account Manager), Los Angeles

Key Responsibilities

• Analyze and optimize SpotHero's parking supply across assigned markets.
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
• Develop and nurture productive long-term client and industry relationships.
• Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
• Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero’s supply.
• Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues.
• Onboard and train new clients. Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools.
• Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively.
• Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
• Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
• Host or travel to client meetings, events, and social gatherings.
• Attend industry related conferences and tradeshows, when applicable.
• Represent SpotHero and build brand awareness.
• Stay current on industry trends.
• Identify and research prospective leads to approach during the event.
• Build and strengthen relationships with clients through attending social events.
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
• Group sell with Product Specialists.

Qualifications

• Bachelor’s Degree or equivalent with 2+ years experience in sales and/or account management.
• Proven consultative sales solution skills with a unique ability to understand client needs.
• Strong networking skills with the ability to travel and meet with clients in person locally.

Nice to Haves

• CRM Experience, Salesforce preferred.
• BI Tool Experience, Looker preferred.
• Parking Industry experience.

Compensation

• Base salary: $73,040 - $91,300 plus variable compensation and leading total rewards package.