Account Manager, SMB
Manage and grow a portfolio of ~150-175 SMB customer accounts through retention, upselling, referrals, and phone-based deal closing. Requires 2+ years of quota-attaining account management experience and Salesforce proficiency.
Account Manager, Client Services
Manage and grow a portfolio of multifamily real estate clients, driving adoption, cross-sells, and retention through relationship management, data reviews, and travel. Requires 2+ years in multifamily and strong CRM skills.
75k – 90kNew York, NYAccount ManagementRemote2+ YOE
About the role
What you’ll be doing
- Proactively manage and grow your existing book of business, moving partners from Pilot to High-Growth to Stabilized partnerships.
- Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals.
- Identify and set up cross-sell and upsell opportunities into new product lines to expand account value.
- Present and interpret performance data for clients, leading quarterly business reviews and providing insights as needed.
- Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels.
- Forecast against quarterly goals and OKRs by closely monitoring account metrics and performance trends.
- Track conversion rates and program adoption to identify trends by program, market, and portfolio.
- Partner with AEs to translate corporate-level program sales into executable rollout plans.
- Maintain accurate, timely records of all activity in HubSpot.
- Travel regularly (approx. one week per month) to meet with current partners.
What We're Looking For
- Passion for improving leasing operations and delivering peace of mind to owners and renters.
- Strong listening skills with the ability to translate client needs into product opportunities.
- Proven relationship manager with a track record of building trust with property operators and C-level decision makers.
- Skilled negotiator, balancing client needs with organizational goals to secure profitable agreements.
- Highly organized, detail-oriented, and disciplined in CRM usage.
- Excellent teamwork and communication skills, with the ability to collaborate across Sales, Partner Success, and Product teams to drive outcomes.
- Comfortable in a start-up environment with frequent program changes, and able to clearly communicate evolving value to clients.
Preferred background
- 2+ years of experience in the multifamily real estate industry with strong market knowledge.
- Existing network of industry relationships across ownership, management, and investment firms.
Benefits
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Generous PTO and paid holidays
- Flexible working hours
- 401(k)
- Paid parental leave
- Company sponsored short and long term disability
- Flexible spending accounts (healthcare, dependent care, commuter)
- Competitive salary
Skills
HubSpotCRMAccount ManagementRelationship ManagementNegotiationQuarterly Business ReviewsCross-SellingUpsellingForecastingOkrs
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