Learning and Development Manager

Job Responsibilities

• Design and facilitation of live Leadership Development programs, directly and indirectly through train-the-trainer strategies
• Influencing and helping other teams to embed leadership development into existing trainings and experiences
• Program manage development programs and experiences, creating efficient and scalable solutions for enrollment, accountability, and impact measurement
• Program manage coaching programs, including vendor management & invoicing, internal stakeholder alignment, participation & impact measurement
• Design on-demand learning and AI supported experiences, aligned to our content roadmap, that will facilitate strong learning outcomes for diverse learning audiences (role, language, learning style, etc.)
• Orchestrate alignment across concurrent projects by identifying interdependencies, assessing change-management impacts, and driving clear, priority-based decision making
• Manage relationships with stakeholders across all levels, ensuring that the project team and stakeholders have an adequate understanding of ownership, timelines, resource needs, risks, constraints, and dependencies
• Ensure alignment of deliverables, project priorities and resources with business objectives and other People Team initiatives

Required Qualifications

• 5+ years of experience in designing, delivering, and program managing Leadership Development programs
• Strong track record of delivering strategic and tactical solutions in fast-paced, high-change environments, preferably in SaaS
• Excellence in instructional design, creating engaging and effective learning experiences across multiple formats: Classroom (in person, virtual, and hybrid), On-Demand (courses, microlearning, videos, etc.), Self-Paced development resources, and more
• Proven ability to facilitate leadership development experiences, with subject matter expertise in core leadership & management skills (performance management, communication, inclusion, etc.)
• Expertise in learning program management, including conducting needs assessments, designing learning solutions, and measuring impact to continuously improve programs
• Experience managing external vendors, including independent contractors and coaches, to complement internal learning and development offerings
• Experience customizing learning experiences and content to meet the needs of individual business units
• Exceptional written communication and high-quality project documentation
• Proven program management capability, effectively planning, prioritizing, and delivering multiple concurrent initiatives on time and within scope

Preferred Qualifications

• Prior experience managing learning on an LMS, Docebo preferred
• Holds a coaching certification from ICF, CPCC, Hogan, or comparable coaching accreditation
• Proficiency in course authoring software, Articulate Rise preferred
• Previous experience managing people in a direct manager capacity
• Experience leveraging AI-supported platforms to scale and optimize training initiatives