Candidate Experience Lead

Responsibilities

• Establish and hold the team accountable to scheduling SLAs — turnaround times, ticket pickups, interview confirmations — while building the environment where those standards are sustainable
• Spot process gaps before they become escalations, use data to back decisions, and drive simplification, automation, or elimination of manual work through to implementation
• Coach and develop individual contributors: onboarding new team members, identifying skill gaps, providing specific and actionable feedback
• Help the team build comfort with new tools and ways of working; model curiosity about process improvement
• Proactively seek feedback, identify where the scheduling or communication process is letting candidates down, and drive changes to fix it (human and structural/automation improvements)
• Know the tools deeply — scheduling systems, coordination workflows, data hygiene, automation capabilities — and use that knowledge to mentor, evaluate, and improve
• Contribute to workstreams beyond the immediate team, supporting TA OKRs and process improvement initiatives
• Build and nurture partnerships with Talent Acquisition leaders and Hiring teams; drive and adapt team strategy to maintain excellent logistical candidate management

Requirements

• 4–6 years of experience in recruitment coordination or talent acquisition operations, with some experience leading or mentoring others
• Strong working knowledge of scheduling systems and coordination tooling, with genuine attention to data integrity
• Experience identifying and implementing process improvements or automation
• Comfortable using metrics to identify problems and evaluate solutions
• Track record of giving specific, constructive feedback that lands well
• Able to balance competing priorities without dropping the ball on fundamentals
• Collaborative instinct; build trust with recruiters, hiring managers, and candidates; known for following through

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match
• Discretionary paid time off (salaried team members); 15 days paid time off (hourly team members); 12 observed holidays
• 18 weeks of paid parental leave (biological, adoptive, and foster parents eligible)
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership