Forward Deployed Strategist
Owns strategic Fortune 500 customer deployments for AI-powered workflow automation, navigating complex organizations, driving change management, scaling pilots to production, and expanding accounts with high autonomy and technical fluency.
About the job
Responsibilities
- Manage and navigate complex organizations, building alignment across multiple stakeholders at all levels
- Plan ahead and see around corners to ensure smooth deployments with blockers mitigated and key milestones reached
- Conduct deep process discovery with customers, breaking down complex, ambiguous workflows into precise, actionable steps
- Drive change management and ensure customers' teams stay informed and aligned throughout rollouts
- Scale deployments from initial pilot to full production volume and beyond
- Identify and codify repeatable deployment patterns, contributing insights back to our Product and Engineering teams
- Build long-term customer relationships and proactively identify new automation opportunities throughout engagements
- Grow accounts and scale deployments globally
Requirements
- 5+ years of experience in a strategic, technical customer-facing role such as Deployment Strategist, Account Management, or Management Consulting with enterprise clients
- Significant experience navigating large enterprise customers and complex deals
- Baseline technical fluency to engage credibly on product and implementation details
- High agency with the ability to navigate ambiguity in complex enterprise environments
- The ability to develop deep, trusting relationships quickly with anyone — from analysts to executives
- An ownership mentality and willingness to do whatever it takes to make deployments successful and customers thrilled
- Strong written and verbal communication, and project management skills to drive alignment across cross-functional teams
Nice to Have
- Background in financial services, healthcare, or another enterprise vertical
- Experience with enterprise systems and operations teams
Skills
Project Management, Change Management, Stakeholder Management, Enterprise Sales, Account Management, Process Discovery, Technical Fluency, Customer Relationship Management, Deployment Strategy, Management Consulting
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