Forward Deployed Strategist

Responsibilities

• Manage and navigate complex organizations, building alignment across multiple stakeholders at all levels
• Plan ahead and see around corners to ensure smooth deployments with blockers mitigated and key milestones reached
• Conduct deep process discovery with customers, breaking down complex, ambiguous workflows into precise, actionable steps
• Drive change management and ensure customers' teams stay informed and aligned throughout rollouts
• Scale deployments from initial pilot to full production volume and beyond
• Identify and codify repeatable deployment patterns, contributing insights back to our Product and Engineering teams
• Build long-term customer relationships and proactively identify new automation opportunities throughout engagements
• Grow accounts and scale deployments globally

Requirements

• 5+ years of experience in a strategic, technical customer-facing role such as Deployment Strategist, Account Management, or Management Consulting with enterprise clients
• Significant experience navigating large enterprise customers and complex deals
• Baseline technical fluency to engage credibly on product and implementation details
• High agency with the ability to navigate ambiguity in complex enterprise environments
• The ability to develop deep, trusting relationships quickly with anyone — from analysts to executives
• An ownership mentality and willingness to do whatever it takes to make deployments successful and customers thrilled
• Strong written and verbal communication, and project management skills to drive alignment across cross-functional teams

Nice to Have

• Background in financial services, healthcare, or another enterprise vertical
• Experience with enterprise systems and operations teams