Renewal Manager, EMEA

Responsibilities

• Manage the renewal process for an assigned territory, tracking quote-to-close accurately across a high volume of accounts.
• Use Salesforce, dashboards, health scores, and AI tools such as Claude to analyze account data, identify renewal risk, prioritize activity, and maintain accurate forecasts.
• Negotiate standard contract renewals using established pricing and packaging guidance; escalate complex or high-risk deals when needed.
• Engage stakeholders early to understand budget timing, approval processes, and potential blockers.
• Identify risk signals and coordinate with Customer Success, Deal Desk, Legal, Finance, and Sales for cross-functional support.
• Present pricing and packaging options using team templates and guidance.
• Communicate Mixpanel’s value clearly in writing and conversation, escalating competitive pressure when appropriate.
• Contribute to renewal playbooks and automated workflows, including email cadences and segmentation.
• Share insights about customer objections and renewal patterns to improve the team’s approach.

Requirements

• Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business.
• Strong organization and prioritization skills across multiple concurrent renewals.
• Comfort using Salesforce, spreadsheets, dashboards, health scores, and AI tools to analyze data and build forecasts.
• Understanding of pricing, negotiation, gross revenue retention, and expansion opportunities.
• Ownership of a book of business, with proactive risk identification and renewal management.
• Interest in building scalable playbooks and automated workflows.
• Clear, direct written communication, particularly through email and digital channels.
• Collaborative approach across Sales, Customer Success, Deal Desk, Support, and Finance.
• Ability to adapt to shifting priorities and a heavy workload in a fast-paced environment.

Nice-to-haves

• Experience using Claude, ChatGPT, Gemini, or similar AI tools.
• Familiarity with Mixpanel, including cohorts, alerts, dashboards, and product usage data.
• Experience in product analytics, data tooling, or developer-facing SaaS.
• Familiarity with Gong or similar conversation intelligence tools.
• Additional European language skills.

Benefits

• Comprehensive medical, vision, and dental care.
• Mental wellness benefit.
• Generous vacation policy and additional company holidays.
• Enhanced parental leave.
• Volunteer time off.