Manager, Technical Solutions
Lead a team of Technical Solutions Managers at Reddit to validate ad system reliability, resolve complex technical issues for advertisers, optimize ad tech configurations, and drive feedback loops into Product and Engineering for improved campaign delivery and GTM readiness. Requires 8+ years technical support experience including 3+ years managing technical ICs, strong ad tech and data analysis skills.
About the job
What you'll do
- Supervise and mentor a group of technical solutions managers, providing strategic direction, coaching, and fostering professional growth
- Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products (pixels and conversions API) and maintain high-quality signals
- Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation
- Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth
- Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets
- Facilitate communication between XFN leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and GTM strategies
- Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models
- Regularly share strategic themes and metrics with leadership team
Required Qualifications
- 8+ years experience in a technical support role or similar
- 3+ years in a people management role leading technical ICs
- Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups
- Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets
- Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies
- Experience with a data management platform (ex. Hex, Tableau, Looker, Sense)
- Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams
- Excellent verbal and written communication skills
- BA / BS degree
Nice-to-Haves
- Experience with ad tech ecosystems and signal technologies
- Experience leveraging AI tools, machine learning workflows, or AI-driven solutions
Benefits
- Comprehensive Healthcare Benefits and Income Replacement Programs
- 401k with Employer Match
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Flexible Vacation & Paid Volunteer Time Off
- Generous Paid Parental Leave
Skills
Ad Tech, Pixels, Conversions Api, AI Tools, Machine Learning, Data Analysis, Debugging, Hex, Tableau, Looker, Technical Support, People Management, Cross-Functional Collaboration
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