KYB/KYC Operations Associate, Bridge
Conducts KYC and KYB investigations, evaluates customer risk, and supports compliance operations for the Mexican market. The role requires 2+ years of risk or customer-facing experience, strong English communication, investigative judgment, and onsite availability.
About the job
Responsibilities
- Conduct thorough Know Your Customer (KYC) reviews during onboarding, verifying customer documentation in compliance with Mexico's regulatory requirements.
- Apply knowledge of KYC, KYB, and anti-money laundering (AML) regulations specific to Mexico's financial services industry.
- Evaluate complex customer information, assess documentation legitimacy, and determine appropriate customer risk profiles.
- Handle high-complexity KYC and KYB assignments and promptly resolve requests from internal teams, financial partners, and external parties.
- Follow process documentation and draft clear investigative summaries and analyses, including regulatory reports for submission to relevant authorities.
- Help build a new team and operational culture focused on robust KYC and compliance practices.
- Identify and escalate suspicious customer activity or high-risk profiles for further investigation.
- Collaborate with compliance and fraud teams on risk management and mitigation in the Mexican market.
Requirements
- Excellent conversational, written, and reading skills in English; bilingual communication ability.
- 2+ years of professional experience in risk or customer-facing roles in a fast-paced environment.
- Resilience and adaptability in evolving environments, including the ability to navigate ambiguity and pressure.
- Structured, logical, disciplined approach to problem-solving with strong accuracy and attention to detail.
- Ability to independently analyze complex data and make sound, defensible investigative decisions.
- Ability to identify operational gaps and implement process improvements.
- Strong written, verbal, and interpersonal communication skills.
- Full availability to work 100% onsite at the Reforma, CDMX office.
Nice-to-haves
- Experience in a startup or technology-driven company.
- Knowledge of payments and the fintech industry.
- Technical or professional background in KYC, KYB, risk, or financial crimes.
- Experience working within an operational queue.
Skills
Kyc, Kyb, AML, Risk Assessment, Fraud Detection, Compliance, Financial Crimes, Fintech, Payments, Investigations
Similar jobs
Business Operations jobs
Mercor
Mexico City, Mexico
Executes and scales complex projects for AI labs and technology companies, coordinating domain experts, monitoring quality, and managing customer outcomes. The role is suited to new graduates or candidates with up to three years of experience who are analytical, adaptable, and highly self-directed.
Improbable
Remote
Generalist operator working directly with the GM across strategy, fundraising, partnerships, hiring, and operations. The role requires strong ownership, analytical and written communication skills, comfort with ambiguity, and the ability to execute in a lean AI-focused company.
Scale AI
Mexico City, Mexico
Supports GenAI compliance review workflows, risk triage, Legal coordination, audit readiness, access governance, and operational controls. Requires 1–3 years of relevant experience, a bachelor's degree, advanced English, and basic SQL and dashboard skills.
Flexport
Guadalajara, Mexico
Owns ground transportation performance strategy in assigned markets, managing drayage vendors, service-level reporting, carrier allocations, and operational escalations. The role requires supply chain expertise, strong vendor relationships, analytical skills, and experience with SQL, Looker, and Snowflake.
Stripe
Mexico City, Mexico
Investigates partner and merchant activity, resolves complex risk cases, and improves operational processes supporting financial partners and regulatory requirements. Requires at least 1.5 years of relevant risk, fraud, payments, compliance, or investigative operations experience and strong English communication.