Risk Operations Associate, Partner Risk Operations
Investigates partner and merchant activity, resolves complex risk cases, and improves operational processes supporting financial partners and regulatory requirements. Requires at least 1.5 years of relevant risk, fraud, payments, compliance, or investigative operations experience and strong English communication.
About the job
Responsibilities
- Investigate partner and merchant activity, identify relevant risks and facts, and take appropriate action under established policies and sound judgment.
- Own complex cases end to end, including research, decision-making, documentation, stakeholder communication, and follow-through.
- Serve as a subject matter expert for assigned operational processes and risk requirements.
- Liaise between financial partners and merchants, including startups and established institutions.
- Maintain regular communication with cross-functional stakeholders and lead working sessions when needed.
- Identify gaps in systems, policies, and processes; recommend and help implement practical improvements.
- Participate in weekly, monthly, quarterly, and annual business reviews.
- Use AI-assisted workflows appropriately to improve operational quality, speed, and consistency.
Requirements
- 1.5+ years of experience in risk operations, fraud prevention, investigations, disputes, chargebacks, financial intelligence, trust and safety, compliance, payments, or related operations.
- Advanced conversational English fluency; interviews are conducted in English.
- Strong verbal and written communication skills.
- Investigation skills, including gathering information from multiple sources, assessing evidence, and reaching sound conclusions.
- Strong critical-thinking and problem-solving skills, with demonstrated end-to-end ownership.
- Ability to work autonomously in ambiguous environments, make informed decisions, and engage appropriate partners.
- Proactive, curious approach to understanding root causes, challenging assumptions, and improving processes.
- High attention to detail and consistent documentation, quality, and process adherence.
- Ability to work 100% in office Monday through Friday from the company’s Mexico City office.
Nice to Have
- Experience in fintech, payments, financial services, or startups.
- Experience with financial partners, card networks, banks, or regulated financial institutions.
- Experience with partner risk, merchant risk, fraud, chargebacks, disputes, Know Your Business, financial intelligence, or compliance operations.
- Experience using data or analytics to inform operational decisions or process improvements.
- Experience coordinating cross-functional work across teams with different priorities and expertise.
- Experience improving standard operating procedures, policies, or operational tools.
- Familiarity with AI-assisted operational workflows.
Skills
Risk Operations, Fraud Prevention, Investigations, Dispute Management, Chargebacks, Compliance, Payments, Critical Thinking, Data Analytics, Process Improvement, AI Workflows
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