Market Performance Associate - Ocean Gateway
Owns ground transportation performance strategy in assigned markets, managing drayage vendors, service-level reporting, carrier allocations, and operational escalations. The role requires supply chain expertise, strong vendor relationships, analytical skills, and experience with SQL, Looker, and Snowflake.
About the job
Responsibilities
- Develop and own vendor relationships with drayage partners to support growth and deliver high-quality customer service.
- Develop dashboards to measure trucking service-level agreements and collaborate cross-functionally with business leads to establish and achieve key results.
- Manage market- and vendor-level performance reporting, including inbound forecasting, milestone reporting, and timely pickup and delivery.
- Provide product support to drayage carriers by onboarding, training, and coaching dispatchers on Transmission.
- Provide feedback and recommendations for trucker assignments and market allocations based on carrier performance.
- Oversee implementation of new FCL/LCL destination business through carrier selection, standard operating procedure development, and shipment monitoring.
- Navigate service escalations with Gateway Operator peers to keep freight moving and deliver a positive client experience.
Requirements
- Bachelor's degree and/or 2+ years of experience in freight forwarding, transportation, or supply chain roles.
- Excellent communication, interpersonal, and organizational skills.
- In-depth knowledge of industry products and technology, including experience building products and partnering with product teams.
- Expert knowledge of ground transportation, including import and/or export experience from a sales, operations, or procurement perspective.
- Experience building and maintaining strong vendor relationships and partnerships.
- Analytical, metrics-driven approach to problem solving and organizational management.
- Strong analytical background and proficiency with analytical tools such as Excel.
- Strategic vision combined with hands-on execution.
- Experience with SQL, Looker, and Snowflake, including data manipulation and dashboard or report building.
Skills
SQL, Looker, Snowflake, Excel, Data Analysis, Dashboard Building, Vendor Management, Ground Transportation, Supply Chain, Freight Forwarding
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