Banking & Transfer Specialist

Responsibilities

• Process full and partial ACAT transfers from other brokerage firms.
• Review and process domestic and international wires, checks, internal transfers, and ACH disbursements.
• Process IRA distributions, including early withdrawals, required minimum distributions (RMDs), qualified distributions, and rollovers.
• Scan checks and maintain accurate transaction records.
• Review and resolve ACAT rejections, documentation issues, account discrepancies, rejected ACH transactions, bank verification failures, micro-deposit confirmations, wire recalls, and instruction discrepancies.
• Act as an escalation point for Banking Support Specialists and provide specialized support to Trade Desk, Concierge, and customers through chat, email, and phone.
• Collaborate with clearing-firm operations teams on processing, settlement, confirmations, and transaction failures.
• Identify and escalate suspicious funding activity, documentation irregularities, and potential fraud indicators; maintain audit and regulatory documentation.
• Mentor and train Banking Support Specialists and support onboarding.
• Recommend process improvements, identify bottlenecks, and participate in testing banking tools and workflow enhancements.

Requirements

• FINRA Series 7, or SIE with Series 7 Top-Off, and Series 63 certification.
• Current or prior Banking Support Specialist experience or equivalent banking-operations experience.
• 1–3 years of experience in banking operations, brokerage operations, or a similar licensed role.
• Bachelor's degree or related work experience.
• Strong knowledge of ACAT transfers, wire processing, checks, ACH disbursements, IRA distributions, rollovers, and 60-day rollover requirements.
• Basic understanding of trade settlements, options positions, and security types.
• Familiarity with AML regulations and fraud patterns related to funding and transfers.
• Strong judgment, critical thinking, reconciliation, organization, communication, and prioritization skills.
• Experience mentoring or training team members.
• Ability to process high transaction volumes accurately and manage time-sensitive cutoffs.

Compensation & Benefits

• Salary range: $60,000–$80,000 per year.
• Discretionary performance bonus of 5–10% of base salary based on individual and company performance.
• Performance bonuses and stock purchase options.
• Medical, vision, and dental benefits; 401(k); 20 paid vacation days; 10 paid sick days.
• Gym membership reimbursement, commuter benefits, pet insurance, wellness and mental health programs, charitable donation matching, and two paid volunteer days.
• Daily catered lunch, office kitchen snacks and beverages, in-building gym, and Metra shuttle.