Forward Deployed Product Manager
Leads technical implementations and adoption of AI automation platform for enterprise healthcare customers. Translates needs to engineering specs, diagnoses issues, manages programs, and drives expansion while building executive relationships.
About the job
Jobs To Be Done
- Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform.
- Operate as the connective tissue between customer workflows, engineering, and product.
- Own the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives.
- Translate customer needs into technical specs: Rigorously map workflows, translate needs into technical requirements, and proactively identify edge cases.
- Drive implementations: Hand-hold customers through onboarding and integration.
- Diagnose issues: Investigate edge cases, uncover root causes, and work with engineering to resolve system or workflow challenges.
- Manage programs: Track timelines, risks, and dependencies across multiple complex initiatives.
- Expand usage: Identify opportunities to deepen customer adoption and drive additional value through new workflows and capabilities.
Product Manager DNA with Strong Customer-facing Skills
- Systems thinker: Can break down complex workflows and reason clearly about processes, dependencies, and edge cases.
- Technical curiosity: Comfortable digging into AI-driven workflows, understanding how agents behave, and learning enough technical detail to troubleshoot.
- Strong analytical horsepower: “Scary smart,” structured, and able to solve ambiguous, multi-layered problems.
- Execution excellence: Manages ~20+ workstreams, drives clarity, and delivers consistently.
- Trusted advisor: Builds credibility with executives while managing detailed, hands-on implementation work.
- High agency: Independent operator who can push through ambiguity and keep programs moving without handholding.
Experience
- Excelled in roles such as: Product Manager, Forward-deployed engineer, Strategy & business consultant.
- Experience navigating complex workflows, ideally in SaaS or automation platforms.
- Track record of leading implementations, technical onboarding, or product rollout programs.
- Strong presence with enterprise stakeholders: can influence, align, and communicate clearly.
- Bonus: experience in consulting, data-heavy operational environments, or technical product roles.
Required Tools
- Project management platforms (Notion, Asana, Jira, etc.)
- Communication & CRM (Slack, Zoom, Salesforce, HubSpot)
- Analytics and reporting (Excel/Sheets, BI tools)
- Comfort learning new SaaS tools and light automation as needed.
Skills
Notion, Asana, Jira, Slack, Zoom, Salesforce, HubSpot, Excel, Google Sheets, BI Tools, SaaS, AI Workflows
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