Solutions Engineer
Partners with sales to deliver technical demos, POCs, and deep dives for CI/CD solutions, acting as a trusted advisor to engineering leaders. Requires strong CI/CD expertise, cloud infrastructure knowledge, and customer-facing technical communication skills.
About the job
What You’ll Do
- Partner with Sales to secure the technical win
- Lead technical discovery, scoping sessions, and qualification calls with engineering, DevOps, and platform teams
- Deliver high-impact product demos, whiteboard sessions, and tailored technical deep dives
- Design and execute POCs, including benchmarking CI performance, optimizing pipeline architecture, and validating ROI models
- Act as a trusted technical advisor to customers
- Build credibility with architects, engineering managers, SREs, and CTO-level stakeholders
- Translate engineering pain into clear solution designs using Blacksmith’s CI cloud
- Guide customers on best practices for CI modernization, ephemeral compute, cost optimization, and migration off hyperscalers
- Solve technical challenges in real time
- Assist customers in debugging CI performance bottlenecks, runner reliability issues, or pipeline misconfigurations
- Help teams optimize GitHub Actions at scale and adopt ephemeral runners effectively
- Maintain deep technical understanding of Blacksmith’s architecture and how it integrates into complex enterprise environments
- Influence product direction
- Capture customer feedback and use cases, advocating for features and improvements that accelerate adoption
- Collaborate with Engineering and Product to validate requirements, shape roadmap decisions, and improve usability for large-scale CI teams
- Support expansion and long-term success
- Participate in strategic account planning with AEs, CSMs, and leadership
- Identify technical expansion opportunities within existing customers
- Ensure smooth handoff from evaluation to onboarding, working closely with post-sales teams
You’ll Be a Great Fit If You Have
Strong technical fluency
- Experience in solutions engineering, field engineering, pre-sales, DevOps, or consulting
- Hands-on understanding of modern CI/CD tooling (GitHub Actions preferred), pipelines, and DevOps workflows
- Familiarity with cloud infrastructure (AWS/GCP/Azure), containerization, or ephemeral compute systems
Comfort working directly with developers
- You can read logs, diagnose failures, and reason about CI performance bottlenecks
Exceptional communication & storytelling skills
- Ability to present confidently to engineering ICs, architects, and CTOs
- Skilled at simplifying complex concepts and tying technical value to business impact
Customer-obsessed problem solver
- You anticipate needs, remove friction, and help customers realize the full value of Blacksmith
Startup DNA
- Scrappy, resourceful, fast-moving
- Comfortable in a high-velocity, evolving technical and GTM environment
Bonus Points
- Experience with DevOps tooling, infrastructure automation, or ephemeral compute systems
- Understanding of CI benchmarking, cloud cost analysis, or hyperscaler limitations
- Experience supporting enterprise evaluations at scale (security reviews, architecture sessions, procurement support)
- Familiarity with Terraform, Docker, Kubernetes, or observability tools
- Deep curiosity about engineering productivity and developer experience
Compensation & Benefits
- Competitive salary + meaningful equity
- Medical, dental, and vision insurance
- 401K match
- Unlimited PTO
- Early-exercise stock options
- 12 weeks fully paid parental leave (U.S.)
- Annual offsite
Skills
GitHub Actions, CI/CD, AWS, GCP, Azure, Docker, Kubernetes, Terraform, DevOps, Ephemeral Compute
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