Product Specialist
Product Specialist acts as customer advocate ensuring product quality, tracking performance, identifying improvements, and driving AI adoption across B2C/B2B experiences. Requires 2+ years in product roles with strong analytical and communication skills.
About the job
Responsibilities
- Act as the customer advocate: represent end users in pod discussions and decision making; run full product journeys end to end to understand the real experience; identify friction, confusion, and complexity across B2C and B2B experiences
- Support product readiness: collaborate with Product, Engineering, Design, Operations, Support, Legal, and Policy teams; surface downstream implications for internal teams and customers before and after launch; ensure shared understanding of how products should behave across systems and use cases
- Track performance and behavior: monitor core product and business metrics tied to adoption, usage, and experience; analyze user behavior and product performance to identify trends, gaps, and opportunities; translate learnings from testing and experimentation into clear recommendations
- Identify improvement opportunities: identify key problem areas, edge cases, and failure points; spot issues impacting specific customer segments, partners, or workflows; surface insights from data, support signals, and operational feedback
- Own quality and testing: act as first line of defense for product quality; test new features, enhancements, and integrations across environments; document and prioritize bugs, inconsistencies, and usability issues; partner with engineering and product to resolve issues quickly
- Drive AI usage and adoption: use AI tools like ChatGPT, Gemini, and Claude as part of daily work; build and refine AI workflows to streamline testing, analysis, and documentation; analyze large volumes of qualitative and quantitative signals using AI; identify opportunities where AI can improve speed, quality, or clarity; pressure test AI-powered features from a user perspective
Requirements
- 2+ years of experience working in a product role
- Deeply obsessive about user experience and product quality
- Naturally detail-oriented with strong product intuition
- Comfortable advocating for the customer and pushing for clarity
- Curious, analytical, and motivated by making things better every day
- Experience in product operations, product analytics, QA, consulting, or similar roles
- High level of comfort using AI tools such as ChatGPT, Gemini, Claude, or similar platforms in day-to-day work
- Ability to design and iterate on AI-driven workflows to improve efficiency, quality, and insight generation
- Strong analytical skills and comfort working with product and business data
- Ability to synthesize quantitative signals and qualitative feedback into actionable insights
- Excellent communication skills with the ability to clearly articulate issues and recommendations
Nice-to-Haves
- Experience working closely with engineering and design teams
- Familiarity with analytics tools or SQL
- Experience supporting both consumer and partner-facing products
Compensation & Benefits
- Salary range: $70,000 - $120,000
- Eligible for equity and annual performance-based bonus
- Health insurance from day one (One Medical Membership, wellness stipends, family programs)
- 401k plan with match
- Commuter FSAs
- Unlimited PTO
- Exclusive employee-only Bilt Points
- Team events
Skills
Product Operations, Product Analytics, Qa Testing, User Experience Analysis, Data Analysis, SQL, Cross-Functional Collaboration, Bug Tracking, Workflow Automation
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