Product Specialist

Responsibilities

• Act as the customer advocate: represent end users in pod discussions and decision making; run full product journeys end to end to understand the real experience; identify friction, confusion, and complexity across B2C and B2B experiences
• Support product readiness: collaborate with Product, Engineering, Design, Operations, Support, Legal, and Policy teams; surface downstream implications for internal teams and customers before and after launch; ensure shared understanding of how products should behave across systems and use cases
• Track performance and behavior: monitor core product and business metrics tied to adoption, usage, and experience; analyze user behavior and product performance to identify trends, gaps, and opportunities; translate learnings from testing and experimentation into clear recommendations
• Identify improvement opportunities: identify key problem areas, edge cases, and failure points; spot issues impacting specific customer segments, partners, or workflows; surface insights from data, support signals, and operational feedback
• Own quality and testing: act as first line of defense for product quality; test new features, enhancements, and integrations across environments; document and prioritize bugs, inconsistencies, and usability issues; partner with engineering and product to resolve issues quickly
• Drive AI usage and adoption: use AI tools like ChatGPT, Gemini, and Claude as part of daily work; build and refine AI workflows to streamline testing, analysis, and documentation; analyze large volumes of qualitative and quantitative signals using AI; identify opportunities where AI can improve speed, quality, or clarity; pressure test AI-powered features from a user perspective

Requirements

• 2+ years of experience working in a product role
• Deeply obsessive about user experience and product quality
• Naturally detail-oriented with strong product intuition
• Comfortable advocating for the customer and pushing for clarity
• Curious, analytical, and motivated by making things better every day
• Experience in product operations, product analytics, QA, consulting, or similar roles
• High level of comfort using AI tools such as ChatGPT, Gemini, Claude, or similar platforms in day-to-day work
• Ability to design and iterate on AI-driven workflows to improve efficiency, quality, and insight generation
• Strong analytical skills and comfort working with product and business data
• Ability to synthesize quantitative signals and qualitative feedback into actionable insights
• Excellent communication skills with the ability to clearly articulate issues and recommendations

Nice-to-Haves

• Experience working closely with engineering and design teams
• Familiarity with analytics tools or SQL
• Experience supporting both consumer and partner-facing products

Compensation & Benefits

• Salary range: $70,000 - $120,000
• Eligible for equity and annual performance-based bonus
• Health insurance from day one (One Medical Membership, wellness stipends, family programs)
• 401k plan with match
• Commuter FSAs
• Unlimited PTO
• Exclusive employee-only Bilt Points
• Team events