Global Operations Associate
Own end-to-end global freight operations across ocean and air shipments, coordinating carriers, vendors, customs, and clients to deliver high-quality, on-time service. Requires 2+ years of logistics or supply chain experience and strong communication, prioritization, and problem-solving skills.
About the job
Responsibilities
- Own and execute the end-to-end movement of global freight shipments within a regional network, including ocean LCL/FCL and air imports and exports.
- Ensure shipments move on time, handle exceptions appropriately, and meet internal KPIs and SLAs.
- Follow standard operating procedures and maintain a compliance-first approach.
- Own the client experience by resolving issues quickly and ensuring smooth operations at origin and destination.
- Coordinate daily logistics operations with steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and air operations teams.
- Assist with partner-managed shipments and support partner autonomy where applicable.
- Quote and invoice client shipments with responsibility for the associated P&L.
- Prepare for QBR and MBR presentations and lead client operational calls when necessary.
Requirements
- 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
- Ocean freight knowledge is a plus.
- Bachelor's degree preferred.
- Fluent English communication, both verbal and written.
- Strong time management, prioritization, and attention to detail.
- Ability to adapt to new technology and work effectively in a fast-paced environment.
- Effective communication in client-facing interactions.
- Teamwork, relationship-building, and receptiveness to feedback.
- Problem-solving skills and an orientation toward process improvement, best practices, and standardization.
Skills
Logistics, Freight Forwarding, Supply Chain, Ocean Freight, Air Freight, Intermodal Transportation, Drayage, Customs, Warehousing, Transloading, Trucking, Kpi Management, Sla Management, P&L Management, Process Improvement
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