Vendor Operations Associate

Responsibilities

Keep Orders Moving

• Investigate outstanding orders to ensure progress toward fulfillment.
• Identify and resolve operational issues that could delay order completion.
• Monitor workflows and follow up on orders requiring attention.
• Partner with internal teams to support a smooth fulfillment experience.

Work Directly with Vendors

• Communicate with vendors to resolve order, payment, and fulfillment issues.
• Help vendors understand and comply with purchasing and fulfillment processes.
• Identify recurring vendor behaviors that create operational challenges and pursue long-term solutions.
• Build productive relationships with vendor contacts while representing the company professionally.

Support Payment and Operational Resolution

• Investigate payment failures and coordinate resolution efforts.
• Assist with invoice and payment-related workflows.
• Escalate issues appropriately and ensure follow-through through resolution.
• Help identify root causes of recurring operational and payment issues.

Drive Continuous Improvement

• Identify patterns and recurring issues across vendors, orders, and workflows.
• Suggest improvements that reduce manual work and improve operational efficiency.
• Collaborate with offshore team members to ensure accurate and timely work.
• Contribute to process documentation and operational best practices.

Requirements

• Strong attention to detail and follow-through.
• Excellent written and verbal communication skills.
• Ability to stay organized while managing multiple priorities.
• Ability to solve problems independently and ask questions when needed.
• Strong sense of ownership and accountability.
• Positive attitude and willingness to learn.
• Experience with spreadsheets, email, and business software is helpful but not required.

Compensation and Benefits

• $25–$27 per hour, with actual compensation commensurate with experience, qualifications, knowledge, and skills.
• Stock options.
• Employer-sponsored 401(k) with employer match.
• Medical, dental, vision, and wellness benefits.
• Flexible time off and remote work policies.
• Generous leave policies and support for new and current parents.