Mission Operations Coordinator
Coordinates overnight fleet operations by translating plans into schedules, optimizing operator and mission allocation, handling escalations, and driving workflow improvements. Requires at least one year of resource planning or operations experience, strong data skills, and flexibility for rotating shifts.
About the job
Responsibilities
- Schedule, coordinate, and optimize fleet operations across multiple geographies and operational missions.
- Coordinate full shifts involving testing, manual data collection, and shift documentation.
- Translate weekly plans into daily operator assignments; track plan versus actual performance and provide deviation insights.
- Ensure procedures and checklists are followed, with appropriate escalation.
- Publish daily shift reports and handoff notes.
- Support commercial deliveries by interacting with merchants and customers, supporting on-road operations, and escalating issues.
- Troubleshoot technical and software-related issues as the initial escalation point.
- Respond to emergency situations calmly and communicate effectively with field operators.
- Lead workflow optimization, automation, and planning initiatives using operational data.
Requirements
- At least 1 year of experience in resource planning, allocation, optimization, or reporting; fleet management, autonomous driving, or robotics operations experience is preferred.
- Ability to schedule operating times for assigned shifts and work rotating shifts.
- Ability to synthesize operational data and generate insights.
- Comfort using spreadsheets, Data Studio, and Looker.
- Independent problem-solving and issue-resolution skills.
- Ability to work effectively in a fast-paced, dynamic environment and adapt to changing schedules.
- Strong interpersonal and communication skills.
Nice-to-haves
- 2+ years of experience in resource planning, allocation, and optimization.
- 2+ years of experience in the autonomous vehicle or delivery industry.
- BA/BS degree or equivalent practical experience.
Compensation
- Base pay range: $55,800–$75,390 annually.
- Eligible for an annual performance bonus, equity, and benefits.
Skills
Resource Planning, Allocation Optimization, Fleet Management, Operational Reporting, Data Analysis, Google Sheets, Google Data Studio, Looker, Workflow Automation, Incident Response
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