Mission Operations Coordinator, Houston (Overnight Shift)
Coordinates fleet mission schedules, operator assignments, allocation decisions, troubleshooting, and operational improvement initiatives. Requires at least one year of resource planning or optimization experience, strong data skills, and flexibility for shift-based operations.
About the job
Responsibilities
- Schedule, coordinate, and optimize allocation decisions across fleet operations, missions, and geographies.
- Coordinate full shifts of fleet operations, including testing, manual data collection, and shift documentation.
- Translate weekly plans into daily operator assignments and re-optimize schedules as conditions change.
- Track plan-versus-actual performance and provide insights into deviations.
- Ensure procedures, checklists, and escalation processes are followed consistently.
- Publish daily shift reports and handoff notes.
- Support commercial deliveries by interacting with merchants and customers, supporting on-road operations, and escalating issues.
- Troubleshoot technical and software-related issues as the initial escalation point.
- Respond to emergency situations with composure and communicate effectively with field operators.
- Lead workflow optimization and automation initiatives, including planning insights and process alignment.
Requirements
- 1+ year of experience in resource planning, allocation, optimization, reporting, or a related area; fleet management, autonomous driving, robot operations, or logistics experience is preferred.
- Ability to implement operating schedules for assigned shifts, including shift rotations.
- Ability to synthesize operational data and generate insights.
- Experience with Google Sheets, Google Data Studio, or Looker.
- Ability to work independently, solve problems, and resolve issues in a fast-paced environment.
- Strong interpersonal and communication skills.
- Flexibility to accommodate changing business needs and schedule changes.
Nice-to-Haves
- 2+ years of experience in resource planning, allocation, and optimization.
- 2+ years of experience in the autonomous-vehicle or delivery industry.
- BA/BS degree or equivalent practical experience.
Compensation
- Base pay range: $55,800–$75,390 annually.
- Eligible for an annual performance bonus, equity, and competitive benefits.
Skills
Resource Planning, Allocation Optimization, Fleet Management, Google Sheets, Google Data Studio, Looker, Operational Reporting, Workflow Automation
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