Operations Admin
Processes SIM card orders, maintains order records and statuses, supports customers and internal teams, and assists with inventory and fulfillment at an Apex warehouse. Requires two years of administrative or customer service experience, strong organization, and attention to detail.
About the job
Responsibilities
- Intake and process store orders through Shopify and Retool.
- Maintain accurate customer and order records.
- Provide order support and status updates to customers and internal teams.
- Process data and prepare reports.
- Maintain the workflow of open orders and update order statuses throughout the day.
- Process orders within established SLA timeframes.
- Assist with inventory breakdowns, manual order fulfillment, and general office support as needed.
- Work with shipping carriers to resolve order issues.
Requirements
- 2 years of administrative and/or customer service experience.
- Detail-oriented and organized, with excellent communication and interpersonal skills.
- Ability to lift up to 50 pounds.
Nice-to-haves
- Basic experience with Asana, Shopify, and Help Scout.
Compensation and Benefits
- $22–$26 per hour, equivalent to $45,760–$54,080 annually based on 2,080 hours.
- Temporary leave-coverage engagement of up to 22 weeks, with intermittent scheduling and a maximum of 29 hours per week.
- No employer-sponsored benefits or paid time off; access to a 401(k) plan without employer match or contributions.
Skills
Shopify, Retool, Asana, Help Scout, Order Processing, Inventory Management, Data Processing, Reporting, Customer Service, Shipping Carriers
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