Operations Associate
Provides in-person customer support and end-to-end vehicle rental operations at a Flexdrive facility, including vehicle preparation, inspections, lot organization, and rental processing. Requires at least one year of customer service experience, strong communication and problem-solving skills, and a valid unrestricted driver’s license.
About the job
Responsibilities
- Assist customers with the vehicle rental process, including Express Drive support, arrival and check-in, assigning drivers to rental vehicles, and processing returns.
- Prepare rental vehicles for Lyft drivers by fueling and cleaning them, installing telematics and license plates, conducting fleet inspections, and managing compliance documents.
- Organize the vehicle lot, coordinate vehicle transportation, and manage daily rental operations.
- Escalate vehicle issues, program challenges, and bugs to the Operations Lead and internal or external partners.
- Build trust, collaborate effectively, uphold Flexdrive’s service standards, and represent the Lyft brand.
- Take initiative and ownership while contributing to team success.
Requirements
- At least 1 year of experience in an in-person customer service role, such as retail, technical support, or hospitality.
- Familiarity with the Dallas-Fort Worth area.
- Strong customer service, problem-solving, verbal communication, and written communication skills.
- Ability to identify and solve problems, de-escalate situations, work as part of a team, and work independently.
- Valid unrestricted driver’s license, satisfactory driving record, and eligibility for coverage under Lyft’s insurance policy.
Nice-to-Haves
- Experience as a Lyft driver.
- Proficiency in additional languages.
Compensation and Benefits
- Expected base pay: $17.84–$22.30 per hour, excluding potential equity, bonus, and benefits.
- Medical, dental, and vision insurance options.
- Mental health, family-building, child care, and pet benefits.
- 401(k) plan with company match.
- Paid holidays and paid time off.
- 18 weeks of paid parental leave for biological, adoptive, and foster parents.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
Skills
Customer Service, Problem Solving, Fleet Operations, Vehicle Inspections, Vehicle Compliance, Telematics, Rental Operations, Written Communication, Verbal Communication, De-Escalation
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