Operations Associate
Provides in-person customer support and end-to-end vehicle rental operations at a Flexdrive facility, including vehicle preparation, inspections, lot organization, and rental processing. Requires at least one year of customer service experience and a valid unrestricted driver's license.
About the job
Responsibilities
- Assist customers with the car rental process, including customer support, arrival and check-in, assigning drivers to rental vehicles, and processing rental returns.
- Prepare rental vehicles by fueling and cleaning them, installing telematics and license plates, conducting fleet inspections, and managing compliance documents.
- Organize the vehicle lot, coordinate vehicle transportation, and manage daily rental operations.
- Escalate vehicle issues, program challenges, and bugs to the Operations Lead and internal or external partners.
- Build trust, collaborate effectively, uphold service standards, and represent the Lyft brand.
- Take initiative and contribute to team success.
Requirements
- At least 1 year of experience in an in-person customer service role, such as retail, technical support, or hospitality.
- Familiarity with the Cleveland area.
- Strong customer service, problem-solving, verbal, and written communication skills.
- Ability to demonstrate patience, identify and resolve problems, de-escalate situations, work as part of a team, and self-manage.
- Valid unrestricted driver's license, satisfactory driving record, and eligibility to be insured under Lyft's policy.
- Must reside in a state registered for Flexdrive Services LLC.
Nice-to-haves
- Experience or interest as a Lyft driver.
- Proficiency in additional languages.
Compensation and Benefits
- Base pay range of $16.62-$20.77 per hour in the Cleveland area, excluding potential equity, bonus, and benefits.
- Medical, dental, and vision insurance.
- Mental health benefits.
- Paid holidays and paid time off.
- 401(k) plan.
- 18 weeks of paid parental leave.
- Pre-tax commuter benefits.
- Exclusive opportunity to test Lyft Pink program benefits.
Skills
Customer Service, Problem Solving, Fleet Operations, Vehicle Inspections, Vehicle Compliance, Telematics, Customer Support, Written Communication, Verbal Communication, De-Escalation
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