Strategy and Operations, Senior Associate | Healthcare

Key Responsibilities

• Lead client facing engagements, joining customer calls to track progress, surface needs, and ensure a smooth rollout experience
• Own the onboarding and implementation process for healthcare clients from signed contract to successful deployment
• Partner with the Sales, Product, and Engineering teams to remove blockers, identify new workflow opportunities, and to deliver on customer priorities
• Monitor client adoption and feedback, identifying trends and improvement opportunities in both process and product
• Support documentation and continuous refinement of internal implementation workflows and client communications
• Maintain a high level of client satisfaction by ensuring expectations are clear, timelines are met, and communication is proactive
• Take ownership of projects and client issues with a bias toward solutions and action

Requirements

• 3-5 years of experience in management consulting, banking, as a founder, or in an operational/generalist role at an early-stage startup
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Willingness to take on a variety of roles
• Ability to prioritize effectively and get things done in an unstructured and ambiguous environment
• Ability to take ownership and accountability
• Willingness to work in person at our office 5 days a week

Compensation

Salary range: $120,000 - $160,000 base, plus equity and comprehensive benefits including 100% covered medical/dental/vision, fully paid parental leave, 401k, fitness stipend, unlimited vacation, and relocation support.