Associate Renewals Manager
Manages customer renewals to retain and expand recurring revenue, reduce churn, and support timely deal completion. The role requires B2B software sales or customer experience, subscription renewals knowledge, and strong negotiation and collaboration skills.
About the job
Responsibilities
- Maximize customer retention through effective sales techniques by phone, video, and email while minimizing churn and contraction.
- Execute renewals to retain or expand annual recurring revenue (ARR).
- Evaluate license usage and complete true-up requirements.
- Align customer business needs and goals with renewal quotes.
- Provide renewal administration support to Renewals Managers and Account Executives.
- Close renewals on a timely basis.
- Collaborate with Sales and Customer Success Managers on renewal strategies and plans using customer analytics and metrics.
- Liaise with customers to ensure purchase orders and order forms are accurately completed for internal deal approval.
Requirements
- Related sales or customer experience, such as SDR, BDR, sales operations, deal desk, customer service, or customer success management.
- Progressive experience with B2B software sales.
- Experience with subscription go-to-market approaches for customer success management and renewals.
- Effective communication, interpersonal, and collaboration skills.
- Motivated, driven, and results-oriented.
- Strong negotiation, presentation, and closing skills.
Nice-to-haves
- Experience with technical products.
- Experience with DevOps, software development lifecycle, or application development.
Compensation and Benefits
- Health, financial, and well-being benefits.
- Flexible paid time off.
- Team member resource groups.
- Equity compensation and employee stock purchase plan.
- Growth and development fund.
- Parental leave.
Skills
B2B Sales, Customer Success, Renewals, Subscription Gtm, Sales Operations, Deal Desk, Customer Analytics, Negotiation, Presentation Skills, DevOps, Software Development Lifecycle, Application Development
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